Neighbourhood Housing Officer SO1

1 week ago


London, Greater London, United Kingdom CRA GROUP LIMITED Full time

Job Summary:

This role provides a frontline trusted service to our residents as they navigate life changes, neighbourhood issues, or community problems. By assessing and understanding the context of people's lives, the team uses systems thinking principles to challenge and change the system, ensuring the best outcomes for residents. The Neighbourhood Officer will work directly with other services to meet residents' needs and build community resilience.

Key Responsibilities:

• Understand the ongoing needs of residents and properties, developing skills and knowledge to meet those needs.

• Offer a clear, trusted point of contact to resolve resident needs, working collaboratively with a neighbourhood team.

Essential Skills:

• Ability to listen and understand resident demands, building capabilities and encouraging tenants to find their own solutions.

• Ability to use initiative to meet resident demands creatively, exploring possibilities for improvement and more effective delivery.

• Ability to understand patterns of resident demands and provide a flexible approach according to individual needs.

Additional Information:

• 35 hours per week

• 09:00am - 17:00pm

This role is an exciting opportunity to make a positive impact on our residents' lives and contribute to the success of our community.



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