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Customer Support Specialist for Animal Health Products
2 months ago
We are seeking a skilled Customer Support Specialist to join our team at Zoetis. As a key member of our Veterinary Medical Information and Product Support (VMIPS) Team, you will be responsible for providing exceptional customer service to animal health professionals and pet owners.
About the RoleThis is a full-time position that requires excellent communication and problem-solving skills. You will be the first point-of-contact for customers, responding to routine and complex inquiries and adverse experiences involving Zoetis products.
Responsibilities- Provide Superior Customer Service: Deliver personalized support through easy, efficient, and empathetic interactions that meet our customers' needs.
- Respond to Customer Inquiries: Answer and resolve inbound companion animal and livestock daily customer contacts via all approved channels in accordance with Zoetis guidelines.
- Speak Confidently About Our Products: Educate veterinary staff and animal owners about product mode of action, disease states, patient diagnosis, treatments, and diagnostic interpretation.
- Document Adverse Events: Assure the documentation of reported adverse events involving Zoetis products and comply with current pharmacovigilance requirements and standards.
- Maintain Data Accuracy: Ensure consistency and accuracy in data entry, medical investigation, responses to inquiries and complaints, follow-up, and the use of the pharmacovigilance (PV) database.
To be successful in this role, you should have:
- A high school diploma or equivalent.
- Excellent communication and problem-solving skills.
- The ability to work in a fast-paced environment and prioritize multiple tasks simultaneously.
- Basic knowledge of animal health products and services.
- Strong attention to detail and organizational skills.
We offer a competitive salary range of $55,000 - $70,000 per year, depending on experience, plus a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
Estimated Salary: $62,500 per year.
About UsZoetis is a leading animal health company dedicated to improving the lives of animals and people around the world. We are committed to innovation, quality, and customer satisfaction.
