Technical Support Specialist
7 hours ago
Pulsar Measurement, a leading global provider of ultrasonic instrumentation solutions, is seeking a skilled Technical Support Specialist to join its team.
About the RoleThis exciting opportunity involves providing high-level technical support to customers worldwide, ensuring seamless remote services and on-site solutions for Pulsar products.
Key Responsibilities- Deliver exceptional remote technical assistance via multiple platforms, including telephone, email, Teamviewer, and MS Teams.
- Carry out on-site services, such as commissioning, servicing, health checks, breakdowns, and training, at customer locations.
- Identify opportunities for repeat site service business and provide valuable insights into customer needs.
- Resolve technical queries, collaborating with Sales, Quality, R&D, and Product Management teams as required.
- Contribute to testing new product developments and assist with processing returned equipment for repair.
- Provide feedback on H&S practices and contribute to product enhancement or NPI purposes.
Estimated travel time: up to 80% of working hours. Salary: £45,000 - £55,000 per annum (dependent on experience).
Requirements and Qualifications- Technical electrical/electronic engineering background; formal qualification preferred.
- Solid problem-solving skills and logical approach to learning.
- Familiarity with industrial measurement equipment and techniques.
- Experience in servicing/repairing electrical equipment.
- Good understanding of on-site health and safety requirements.
- Ability to work independently and collaboratively as part of a team.
- Full Driving Licence and excellent time management skills.
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