Customer Service Representative
2 weeks ago
About Us
At Tesco, our vision is to become every customer's favourite way to shop. Our core purpose is 'Serving our customers, communities and planet a little better every day.'
Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome.
We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Tesco will only recruit individuals who have passed the school leaver's age. To find out the school leavers age for your country please click here
Job Description
Salary: £12.02 per hour, increasing to £13.15 for stores within the M25
This role involves serving customers in store, ensuring their shopping experience is exceptional. You'll be working across various areas of the store, including service, picking and replenishment areas. Your goal will be to meet customer needs, exceed expectations and provide excellent customer service.
You'll need to take initiative, make decisions that are right for customers, and communicate openly with colleagues. As a team player, you'll build relationships with colleagues and help create a team spirit. You'll also be required to maintain a clean and safe environment, handling products with care to ensure they reach customers in the best condition.
Requirements
To succeed in this role, you'll need:
- A passion for delivering great service, greeting customers with a smile, and serving them with pride
- The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip
- To take the initiative and make decisions that are right for our customers
- Work well within a team and communicate openly with others
- Build relationships with colleagues to create a team spirit, having fun and celebrating success
- Be at work on time, well presented and ready to be a brand ambassador
Benefits
As a colleague, you'll enjoy:
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
- Request flexible working from day one
- Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
- Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
- Uniform provided and policies to support you for all of life's moments, big and small
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds
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