Service Coordinator
4 weeks ago
Service Coordinator Job Description
Our client, a well-established Fire & Security company, is seeking an experienced Service Coordinator to join their team.
Main Responsibilities
- To prepare reports on issues relating to engineer attendances, timekeeping, out of hours call activities and general performance and pass to the Service Manager.
- Daily monitoring of system and client emails to ensure all client calls are being acknowledged and logged as quickly as possible.
- To prepare and manage the company escalation rota for out of hours support and communicate to the ARC and the Directors.
- To produce service productivity analysis reports and commentary on problem areas with action plans to recover poor performance.
- To review service engineer's timesheets, and to present payroll information to the Service Manager on a monthly basis in accordance with deadlines.
- Where possible, seek to resolve reported faults by tele, liaising with technical staff as necessary, to avoid unnecessary engineer attendance.
- In conjunction with the Service Manager, or his delegate, ensure that requirements for preventive maintenance visits are undertaken. Maintain schedules of contracted maintenance work for relevant customers.
- Receive and action requests from engineers for replacement service stock ensuring items are ordered without undue delay.
- To provide data for, and to attend customer performance review meetings with the Service Manager, Operations Manager /Account Manager as required.
- To work with account managers and sales staff to facilitate communication with the designated national account customers.
- To monitor the ordering of materials to complete service faults and ensure follow visits are attended to efficiently to reduce fix times, and to escalate noncompliance to the Service Manager and Operations Manager.
- To monitor and ensure equipment, where applicable, is returned by service engineers to the company in accordance with company procedure.
- Receive service requests by tele, email, from customers, ascertaining the details of reported faults in an accurate manner, and promoting the image of the company as a responsive organisation.
- To liaise with, monitor and organise the engineers working day to attend to reported faults, ensuring maximum cost effective use and deployment of resources.
- Update the Service Mentor computer system (CASH) with accurate details of calls received.
- To produce service statistical information and reports using the Mentor system on customer sites as and when required.
- To prepare monthly chargeable service schedules in accordance with Company cut off dates.
- Report any serious or significant engineering, administrative or customer relationship issues to the Service Manager without delay.
- Ensure that any Health and Safety issues relating to the service engineers are addressed.
Requirements
- Previous experience in a similar role would be desirable.
- Excellent communication skills.
- Ability to work under pressure.
- A good understanding of customer service procedure and policies.
-
Service Coordinator
6 days ago
Olney, Milton Keynes, United Kingdom 4Way Recruitment Full timeJob Title: Service CoordinatorAbout the Role:We are seeking an experienced Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in ensuring the smooth operation of our service delivery.Key Responsibilities:Prepare reports on issues relating to engineer attendances, timekeeping, and general performance.Monitor system...
-
Customer Service Coordinator
2 weeks ago
Olney, Milton Keynes, United Kingdom McCarthy Stone Full timeJob Title: Customer Service CoordinatorWe are seeking a highly organised and proactive individual to support our vibrant community in Olney near Milton Keynes.About the Role:This is a permanent contract, Monday to Friday, as needed throughout the year.The hourly rate for this role is £12.24 per hour.What We Offer:A modern facility designed for comfort and...
-
Food Service Coordinator
2 hours ago
Olney, Milton Keynes, United Kingdom Wells & Co Full timeWe are currently recruiting for a Food Service Coordinator to join our team at Wells & Co in Olney. As a Kitchen Porter, you will be responsible for maintaining high standards of cleanliness and organization in our kitchen, including collecting and washing up pots and pans, cleaning food preparation areas and equipment, and keeping store rooms organized.You...
-
Logistics Coordinator
3 weeks ago
Olney, Milton Keynes, United Kingdom FCDO Services Full timeFCDO Services is a leading provider of secure logistics solutions to the UK government. We are seeking an experienced HGV Driver to join our team. About the Role: As an HGV Driver, you will be responsible for delivering consignments to more than 250 destinations worldwide. You will be working with a team of dedicated professionals to ensure timely and secure...
-
Tagging Operations Coordinator
2 days ago
Olney, Milton Keynes, United Kingdom Adecco UK Limited Full timeAdecco UK Limited is seeking Electronic Monitoring Support Officers to join their electronic tagging service team. This is a rewarding role that requires a high level of teamwork, communication, and problem-solving skills.Key ResponsibilitiesAs an Electronic Monitoring Support Officer, you will be responsible for:Supporting the electronic tagging team during...
-
Business Operations Coordinator
2 weeks ago
Olney, Milton Keynes, United Kingdom Mitie Full timeJob OverviewWe are seeking a highly skilled Business Support Administrator to join our team. The ideal candidate will possess previous office administration experience, strong communication skills, and proficiency in navigating large organisations' systems and processes.This role is office based with flexibility to work from home on Fridays. As an integral...
-
Business Operations Coordinator
4 weeks ago
Olney, Milton Keynes, United Kingdom Mitie Full timeJob Overview:The ideal candidate will possess prior experience in office administration, strong communication skills, and proficiency in navigating the systems and processes of large organisations. You should thrive in deadline-driven environments, exhibit meticulous attention to detail, and demonstrate adaptability in supporting our operational needs.The...
-
Business Operations Coordinator
4 weeks ago
Olney, Milton Keynes, United Kingdom Mitie Full timeJob OverviewThe ideal candidate will possess previous experience in office administration, strong communication skills, and proficiency in navigating systems and processes of large organisations. They should thrive in deadline-driven environments, exhibit meticulous attention to detail, and demonstrate adaptability in supporting operational needs.The...
-
Travel Operations Manager
1 month ago
Olney, Milton Keynes, United Kingdom Travel Trade Recruitment Limited Full timeJob SummaryWe are seeking an experienced Travel Operations Manager to join our team in Buckinghamshire. As a key member of our incentive travel operations, you will be responsible for managing a small team and coordinating travel prizes and incentives for global brands.Key ResponsibilitiesOversee the day-to-day management of the travel prizes & incentives...
-
Administrative Support Specialist
1 week ago
Olney, Milton Keynes, United Kingdom Mitie Full timeCompany OverviewMitie is a leading facilities management company providing comprehensive solutions to various industries. We strive for excellence in delivering top-notch services and fostering a positive work environment.About the RoleWe are seeking an experienced Administrative Support Specialist to join our team. As a key member, you will provide...
-
Service Operations Coordinator
6 days ago
Olney, United Kingdom 4way Recruitment Full timeOverviewWe are seeking a highly skilled Service Operations Coordinator to join our team. This role is perfect for individuals who enjoy working in a fast-paced environment and have excellent communication skills.
-
Service Coordinator
1 month ago
Olney, United Kingdom CV-Library Full timeService Support Administrator Olney My client is a well-established Fire & Security company looking for an experienced Service Controller to join the team. Package £25-27,000 Full time – office based - 9-5.30pm (Mon-Fri) - 23 days’ annual leave + Bank Holidays Main Responsibilities To prepare reports on issues relating to...
-
Service Coordinator
5 days ago
Olney, United Kingdom 4way Recruitment Full timeService Support Administrator OlneyMy client is a well-established Fire & Security company looking for an experienced Service Controller to join the team.Package£25-27,000Full time – office based - 9-5.30pm (Mon-Fri) - 23 days’ annual leave + Bank Holidays Main ResponsibilitiesTo prepare reports on issues relating to engineer attendances, timekeeping,...
-
Service Coordinator
4 weeks ago
Olney, United Kingdom 4Way Recruitment Full timeService Support Administrator OlneyMy client is a well-established Fire & Security company looking for an experienced Service Controller to join the team.Package£25-27,000Full time – office based - 9-5.30pm (Mon-Fri) - 23 days’ annual leave + Bank Holidays Main ResponsibilitiesTo prepare reports on issues relating to engineer attendances, timekeeping,...
-
Service Coordinator
1 month ago
Olney, United Kingdom 4Way Recruitment Full timeService Support Administrator OlneyMy client is a well-established Fire & Security company looking for an experienced Service Controller to join the team.Package£25-27,000Full time – office based - 9-5.30pm (Mon-Fri) - 23 days’ annual leave + Bank Holidays Main ResponsibilitiesTo prepare reports on issues relating to engineer attendances, timekeeping,...
-
Sales Coordinator
1 week ago
Olney, United Kingdom CV-Library Full timePERMANENT SALES COORDINATOR/ADMIN - OLNEY – Salary negotiable * Do you want to work for a thriving, local business with a family feel but with a corporate business approach? * Be part of a small, caring team? * Have the opportunity to develop? * Want to have an integral role where you are the back-bone of the department? * Free onsite...
-
Sales Coordinator
1 day ago
Olney, United Kingdom Mas Resourcing Full timePERMANENT SALES COORDINATOR/ADMIN - OLNEY – Salary negotiable * Do you want to work for a thriving, local business with a family feel but with a corporate business approach?* Be part of a small, caring team?* Have the opportunity to develop?* Want to have an integral role where you are the back-bone of the department?* Free onsite parking A varied role as...
-
Service Administrator
1 month ago
Olney, United Kingdom CV-Library Full timePERMANENT SERVICE SUPPORT ADMIN - OLNEY – Up to 27K * Do you want to work for a thriving, local business with a family feel but with a corporate business approach? * Be part of a small, caring team? * Have the opportunity to develop? * Want to have an integral role where you are the back-bone of the department? * Free onsite parking A varied...
-
Service Administrator
5 days ago
Olney, United Kingdom MAS Resourcing Full timePERMANENT SERVICE SUPPORT ADMIN - OLNEY – Up to 27K * Do you want to work for a thriving, local business with a family feel but with a corporate business approach? * Be part of a small, caring team? * Have the opportunity to develop? * Want to have an integral role where you are the back-bone of the department? * Free onsite parkingA varied role as...
-
Client Services Administrator
1 month ago
Olney, United Kingdom CV-Library Full timePERMANENT CLIENT SERVICE ADMIN - OLNEY – Salary negotiable * Do you want to work for a thriving, local business with a family feel but with a corporate business approach? * Be part of a small, caring team? * Have the opportunity to develop? * Want to have an integral role where you are the back-bone of the department? * Free onsite...
-
Client Services Administrator
5 days ago
Olney, United Kingdom MAS Resourcing Full timePERMANENT CLIENT SERVICE ADMIN - OLNEY – Salary negotiable * Do you want to work for a thriving, local business with a family feel but with a corporate business approach? * Be part of a small, caring team? * Have the opportunity to develop? * Want to have an integral role where you are the back-bone of the department? * Free onsite parkingA varied role as...
-
Fire Safety Works Coordinator
3 weeks ago
Olney, United Kingdom Paradigm Housing Group Full timeAt Paradigm Housing Group, we believe everyone deserves a safe, secure home. Due to growth in our services, we're looking for a dedicated Fire Safety Works Coordinator to join our Fire Safety team on a 12m Fixed-Term-Contract. You’ll be an essential part of ensuring our residents’ safety, supporting the team with fire risk assessments and compliance...
-
Customer Care Co-ordinator
6 months ago
Olney, United Kingdom Roseview Windows Full timeResponsibilities: The role: - To maintain professional and technical knowledge by attending training opportunities. - To be responsible for communicating on a regular basis with customers to ensure they are happy with the service and are kept up to date with any on-going customer service problems. - To obtain and record customer feedback at checkpoints...
-
Travel Team Leader
2 months ago
Olney, United Kingdom CV-Library Full timeAre you an experienced Travel Manager, Assistant Manager or Team Leader from either a retail travel, corporate travel, tour operations or an events & incentives background? Would you like a Monday to Friday role, paying circa £30k pa, bonus and 28 days holiday plus bank holidays? A team Leader opportunity has arisen with an Incentive Travel company to...
-
Team Leader
5 days ago
Olney, United Kingdom Travel Trade Recruitment Limited Full timeAre you an experienced Travel Manager, Assistant Manager or Team Leader from either a retail travel, corporate travel, tour operations or an events & incentives background? Would you like a Monday to Friday role, paying circa £30k pa, bonus and 28 days holiday plus bank holidays? A team Leader opportunity has arisen with an Incentive Travel company to...
-
Team Leader
3 weeks ago
Olney, United Kingdom CV-Library Full timeAre you an experienced Travel Manager, Assistant Manager or Team Leader from either a retail travel, corporate travel, tour operations or an events & incentives background? Would you like a Monday to Friday role, paying circa £30k pa, bonus and 28 days holiday plus bank holidays? A team Leader opportunity has arisen with an Incentive Travel company to...
-
Administrator
3 weeks ago
Olney, United Kingdom McCarthy Stone Full timeJoin McCarthy Stone as an Administrator – Make a Difference Every Day!McCarthy Stone is looking for an organised, proactive Administrator to support our vibrant Penny House community in Olney near Milton Keynes. In this rewarding role, you’ll be central to enriching our homeowners' experience by delivering exceptional service and seamless support,...
-
Care and Support Assistant
3 weeks ago
Olney, United Kingdom McCarthy Stone Full timeJoin McCarthy Stone as a Care and Support Assistant – Make a Real Difference!Are you searching for a rewarding care role where all your clients are in one place? Join us at Penny House, in Olney, Buckinghamshire, a beautiful, modern development where you can work alongside supportive colleagues in a centralised environment—no travel required!Position...
-
Registered Estate Manager
2 weeks ago
Olney, United Kingdom McCarthy Stone Full timeMcCarthy Stone are looking for a dynamic Registered Estate Manager to lead the team at our prestigious Retirement Living Plus development, at Penny House in Olney, near Milton Keynes, Buckinghamshire.Salary: £39,124.84 plus benefits and UNCAPPED annual and quarterly performance bonuses.Additional benefits + Career Progression (Gain access to career...