Healthcare Researcher and Manager

5 days ago


Taunton, Somerset, United Kingdom WPA Health Insurance Full time

Your Role

We are looking for a highly skilled and experienced healthcare professional to join our Clinical Excellence team. As a Senior Clinical Case Manager, you will be responsible for providing front-line support to our customers via various communication channels, including email and telephone. Your primary focus will be on proactively reviewing the eligibility of our customers to use their health policy cover, signposting them to relevant services where necessary, and utilizing your clinical skills to make informed decisions on complex treatment eligibility.

You will also work closely with providers to ensure that care is appropriate to need and eligible under our customers' policy. Additionally, you will maintain up-to-date knowledge of current best practice and clinical guidelines, as well as WPA products, policies, and initiatives.



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