Manager - Network Operations and Performance Strategy

7 days ago


Liverpool, Liverpool, United Kingdom Bellrock Group Full time

Welcome to Bellrock Group:

We're a pioneer in delivering cutting-edge cloud-based software solutions since 2004. Our esteemed clients include top brands such as John Lewis & Waitrose, Wagamama, and the University of Oxford.

With a solid financial foundation and a dynamic approach, we combine stability with innovation. Having successfully tested our technology in a challenging market, we've secured new investment and aim to accelerate our business growth.

Key Responsibilities
  • Team Guidance: Provide guidance and mentorship to Customer Onboarding and Customer Success teams, focusing on goal-setting and performance improvement.
  • SLA Creation: Develop, implement, and monitor Service Level Agreements to guarantee commitment fulfillment and high-quality services.
  • Business Understanding: Utilize strong commercial awareness to align operational strategies with business objectives.
  • User Engagement: Foster user engagement and community growth through effective platform adoption strategies.

In this role, you'll have the flexibility to balance office and remote work. Spend 3 days at our Liverpool office and the remainder of your time working from home.

We offer an extensive benefits package including:

  1. 26 days annual leave (inclusive of bank holidays) with an extra day off as a thank you
  2. A highly competitive salary (£55,000-£65,000)
  3. Access to private healthcare
  4. Salary exchange pension scheme
  5. Life cover
  6. Paid sick leave
  7. Health Assured employee support and wellbeing programme
  8. Enhanced maternity, paternity, and adoption leave policies
  9. Flexible savings options
  10. Discounts for shopping and daily expenses
  11. Comprehensive health insurance
  12. Motorsave scheme
  13. Referral incentives
  14. Virtual General Practitioner services


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