Manager - Network Operations and Performance Strategy
7 days ago
Welcome to Bellrock Group:
We're a pioneer in delivering cutting-edge cloud-based software solutions since 2004. Our esteemed clients include top brands such as John Lewis & Waitrose, Wagamama, and the University of Oxford.
With a solid financial foundation and a dynamic approach, we combine stability with innovation. Having successfully tested our technology in a challenging market, we've secured new investment and aim to accelerate our business growth.
Key Responsibilities- Team Guidance: Provide guidance and mentorship to Customer Onboarding and Customer Success teams, focusing on goal-setting and performance improvement.
- SLA Creation: Develop, implement, and monitor Service Level Agreements to guarantee commitment fulfillment and high-quality services.
- Business Understanding: Utilize strong commercial awareness to align operational strategies with business objectives.
- User Engagement: Foster user engagement and community growth through effective platform adoption strategies.
In this role, you'll have the flexibility to balance office and remote work. Spend 3 days at our Liverpool office and the remainder of your time working from home.
We offer an extensive benefits package including:
- 26 days annual leave (inclusive of bank holidays) with an extra day off as a thank you
- A highly competitive salary (£55,000-£65,000)
- Access to private healthcare
- Salary exchange pension scheme
- Life cover
- Paid sick leave
- Health Assured employee support and wellbeing programme
- Enhanced maternity, paternity, and adoption leave policies
- Flexible savings options
- Discounts for shopping and daily expenses
- Comprehensive health insurance
- Motorsave scheme
- Referral incentives
- Virtual General Practitioner services
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