Network Operations Planning and Performance Manager
4 weeks ago
Bellrock Group Overview:
We're a leader in providing innovative cloud-based software solutions since 2004. Our clients include prominent brands like John Lewis & Waitrose, Wagamama, and the University of Oxford.
Our company has a stable financial base but possesses the agility of a start-up. With our technology proven in a competitive market, we've secured new investment and plan to expand our business significantly.
Job Requirements- Leadership Skills: Manage Customer Onboarding and Customer Success teams, setting clear goals and performance metrics.
- SLA Management: Establish, implement, and monitor Service Level Agreements to ensure commitment fulfillment and high-quality services.
- Commercial Awareness: Align operational strategies with commercial objectives using strong business acumen.
- User Community Development: Build and nurture user communities to enhance engagement and platform adoption.
This role offers a mix of office and remote work, with 3 days spent at our Liverpool office and the remaining time worked from home.
Our benefits package includes:
- Generous annual leave allowance (25 days + bank holidays + 1 extra day)
- A highly competitive salary (£55,000-£65,000)
- Private healthcare
- Salary exchange pension scheme
- Life cover
- Paid sick leave
- Health Assured employee assistance and wellness program
- Enhanced parental leave policies
- Flexible savings options (Cycle to work, etc.)
- Discounted shopping and essential purchases
- Comprehensive health insurance
- Motorsave scheme
- Employee referral program
- Virtual GP services
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