Global Spa Performance Manager

2 days ago


Liverpool, Liverpool, United Kingdom Lush Group Full time
Job Overview

Lush Group is seeking an exceptional leader to join our team as the Global Spa Performance Manager. As a key member of our management team, you will be responsible for driving the success of our spas globally.

This is an exciting opportunity to join a dynamic and growing company, with a strong focus on delivering exceptional customer experiences. If you have a passion for the spa industry, excellent leadership skills, and a proven track record of success, we want to hear from you.

Key Responsibilities:

  • Develop and implement global operational strategies and standard operating procedures (SOPs) to ensure consistency and efficiency across all Lush Spas.
  • Monitor key performance indicators (KPIs) across all spa locations, analysing data to identify trends, areas of strength, and areas for improvement.
  • Collaborate with regional spa teams to identify training needs and ensure effective implementation of training initiatives.

About You:

  • Proven experience in spa operations management, with a track record of success in a multi-site or global environment.
  • Excellent leadership and communication skills, with the ability to motivate and inspire teams.
  • A deep understanding of spa industry best practices and trends.
  • A passion for Lush products, values, and customer service.

Benefits:

  • Competitive salary package, including a bonus scheme and benefits.
  • Opportunities for professional development and growth within the company.
  • Chance to work with a dynamic and growing company, with a strong focus on delivering exceptional customer experiences.


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