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Knowledge and Data Governance Specialist

1 month ago

Portsmouth, Portsmouth, United Kingdom toob Ltd Full time

We are an award-winning full-fibre broadband provider actively transforming the South of England's internet experience. Our mission is to provide simple, affordable access to our full-fibre network, empowering every household and business to thrive in the digital age.

Key Responsibilities
  • Establish governance processes for changes to content, ensuring accuracy and consistency.
  • Create and maintain a comprehensive knowledge base for front-line support teams, driving adoption and efficiency.
  • Develop training materials in collaboration with the customer services trainer, promoting knowledge management best practices.
  • Provide coaching, training, and support to champion a knowledge management culture, fostering effective communication and problem-solving skills.
Requirements
  • Experience in data analysis and using data to drive continual improvement.
  • Strong communication, coaching, and project management skills.
  • Ability to work in a hybrid remote environment.

We offer a range of benefits, including:

  • Annual Leave - 25 days
  • Annual Bonus
  • Group Pension
  • Private Medical Scheme
  • Development Opportunities

Work Location: Hybrid remote in Portsmouth