Pet Care Specialist
2 days ago
Location: Somerset, UK
Salary: £25,000 - £35,000 per annum
Job Type: Full Time, Permanent
About Pets Choice:
We are a leading pet products company in the UK, home to well-known brands like Webbox and TastyBone. Our mission is to provide high-quality products and services to our customers.
Job Summary:
We are seeking a Customer Service Representative to join our team in Yatton, Somerset. As a key member of our customer service team, you will be responsible for providing excellent customer service, responding to queries, and resolving issues in a timely manner.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat
- Resolve customer complaints and issues in a professional and timely manner
- Provide product information and recommendations to customers
- Work closely with internal teams to resolve customer issues
Requirements:
- Degree in a related field (e.g., animal science, business, marketing)
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment
- Basic computer skills and knowledge of CRM systems
Benefits:
- Competitive salary and bonus structure
- Opportunities for career growth and development
- Award-winning benefits package
- Flexible working hours and remote work options
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