Technical Support Specialist

15 hours ago


Southampton, Southampton, United Kingdom WHD Consulting Full time
About the Role

We are seeking a skilled Technical Support Specialist to join our team at WHD Consulting in Southampton. This is a hybrid role that combines 3 days of on-site work with 2 days of remote work, following a shift pattern. The successful candidate will be responsible for providing second-level support to external customers and partners.

Key Responsibilities:

  • Provide second-level technical support to external customers and partners.
  • Answer incoming calls from customers and respond to inbound communication on cases.
  • Monitor group email queues to respond to customer issues logged through our web portal.
  • Identify, analyze, and resolve customer issues, documenting work in case notes and knowledge base articles as well as escalating issues as appropriate.
  • Participate in knowledge transfer activities, including passing on information to our first-level teams and partner support teams.
  • Address and resolve customer concerns in a timely manner and provide a feedback loop to development when indicated.
  • Ensure customers are kept up to date on the status of their case.

Salary: £30,000 - £35,000 per annum (dependent on experience). If you are a motivated and experienced Technical Support Specialist looking for a new challenge, please apply.



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