Customer Service Coordinator
1 week ago
Job Summary:
We are seeking a highly organized and detail-oriented Customer Service Coordinator to join our eTeam team. As a key member of our Outsource team, you will be responsible for managing a wide range of processes, adapting to changing priorities, and delivering exceptional customer service in a fast-paced environment.
Key Responsibilities:
- Communicate with customers on a daily/weekly basis to ensure their requirements are met and our contractual obligations are fulfilled.
- Provide quotations for sub-contract prices to customers via our sales system and manage daily prioritization of customer orders.
- Answer customer queries, documenting information and providing timely updates on order status and escalations.
- Process new customer requests, ensuring work is managed efficiently and effectively for Outsource.
- Partner with logistics to verify the progress of units and monitor Turn Around Time to ensure customer contractual commitments are met.
- Update internal system notes for individual jobs and follow quality procedures to log certificates for auditing purposes.
- Support the Outsource team on-site, providing good teamwork and prompt support.
- Assure the supply of high-technology materials, equipment, and services in accordance with supply chain optimization goals and management objectives.
Requirements:
Strong computer office skills are required for this position, and a strong work ethic, attention to detail, and excellent communication skills are essential for success.
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