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Customer Service Operations Coordinator

2 months ago

Telford, Telford and Wrekin, United Kingdom ETeam Full time
Job Description

We are seeking a highly motivated and organized Customer Service Operations Coordinator to join our team at ETeam. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Manage customer inquiries and concerns in a timely and professional manner
  • Communicate with customers to understand their needs and provide solutions
  • Process customer orders and ensure timely delivery
  • Collaborate with internal teams to resolve customer issues
  • Provide regular updates to customers on the status of their orders
  • Assist with the development and implementation of customer service processes and procedures

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Proficiency in computer office software
  • High school diploma or equivalent required; degree in business or related field preferred

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package