Customer Service Operations Manager
4 weeks ago
We are seeking a highly skilled Customer Service Operations Manager to oversee the day-to-day activities of our Contact Centre operations. This individual will be responsible for monitoring performance in real-time, identifying trends, and implementing improvements to ensure compliance with SLAs.
Key Responsibilities- Monitor Contact Centre performance in real-time and provide actionable insights to enhance service quality and customer satisfaction.
- Lead the day-to-day activities of the real-time management team, including workforce management processes and change initiatives.
- Collaborate with other departments to drive coordinated efforts to improve Contact Centre performance.
- Generate reporting and dashboards to communicate performance metrics and trends to key stakeholders.
- Ensure compliance with all relevant regulatory requirements and internal policies governing contact centre operations.
- Detailed knowledge of capacity planning and forecasting.
- Crisis management skills.
- Detailed knowledge of regulatory and legislative requirements.
- 33 days including Bank Holidays.
- Eligibility for an annual discretionary bonus scheme.
- Personal and career development opportunities to progress your aspirations within the company.
- Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services.
- Cycle to Work Scheme & Interest free Season Ticket loans.
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Customer Service Operations Manager
4 weeks ago
Telford, Telford and Wrekin, United Kingdom Diligenta Full timeCustomer Service Operations ManagerAt Diligenta, we are seeking a highly skilled Customer Service Operations Manager to oversee the real-time monitoring of Contact Centre operations within a financial services environment. This role involves managing the Record Management and Digital Services teams, leading the day-to-day activities of the real-time...
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Customer Service Operations Manager
4 weeks ago
Telford, Telford and Wrekin, United Kingdom Diligenta Full time £44,262 - £55,327About the Role:Diligenta is seeking a Customer Service Operations Manager to oversee the real-time monitoring of Contact Centre operations within a financial services environment.This leadership role will involve managing the Record Management and Digital Services teams, leading day-to-day activities, and streamlining workforce management processes.The ideal...
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Customer Service Specialist
1 month ago
Telford, Telford and Wrekin, United Kingdom beBee Professionals Full time £20,000 - £25,000We are seeking a Customer Service Specialist to provide exceptional customer service and support the store's operations in Telford, United Kingdom.Key Responsibilities:Assist customers with product selection and provide product knowledge and advice to drive sales.Operate the cash register and handle transactions efficiently to minimize errors.Maintain the...
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Telford, Telford and Wrekin, United Kingdom People Solutions Full timeAbout This RoleWe are seeking a highly skilled and experienced Customer Service Lead to join our team at People Solutions. As a key member of our team, you will be responsible for leading our customer service operations in the motoring sector.This is an excellent opportunity to take on a challenging role that offers a high level of responsibility and...
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Customer Service Specialist
1 month ago
Telford, Telford and Wrekin, United Kingdom beBee Professionals Full time £20,000 - £25,000We are seeking a Customer Service Specialist to join our retail team in Telford, United Kingdom, and deliver exceptional customer service and support the store's day-to-day operations.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle...
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Customer Service Specialist
2 months ago
Telford, Telford and Wrekin, United Kingdom beBee Professionals Full time £20,000 - £25,000Be Part of Our Dynamic Retail Team!We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Telford, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Customer Service: Greet and assist...
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Customer Service Specialist
2 months ago
Telford, Telford and Wrekin, United Kingdom beBee Professionals Full time £20,000 - £25,000Be Part of Our Dynamic Retail Team!We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Telford, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Customer Service: Greet and assist...
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Customer Service Representative
1 month ago
Telford, Telford and Wrekin, United Kingdom beBee Professionals Full time £25,000 - £35,000We're looking for talented individuals to join our team as Customer Service Representatives at beBee Professionals in Telford. As a key member of our team, you'll be responsible for delivering exceptional customer service and supporting our operational success.Key Responsibilities:Engage with customers to provide service and support.Participate in all...
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Customer Service Representative
2 months ago
Telford, Telford and Wrekin, United Kingdom beBee Professionals Full time £25,000 - £35,000Job SummaryWe are seeking a highly motivated and enthusiastic Team Member to join our dynamic team at beBee Professionals in Telford. As a key member of our operational team, you will play a vital role in delivering exceptional customer service and contributing to our business success.Key ResponsibilitiesProvide top-notch customer service and support to our...
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Customer Service Associate
2 weeks ago
Telford, Telford and Wrekin, United Kingdom Farmfoods Full timeCustomer Service Associate JobWe are seeking a Customer Service Associate to join our team in Telford, Shropshire. As a key member of our shop team, you will provide excellent customer service and support to our customers.Job Responsibilities:Provide a friendly and welcoming service to all customersHelp customers find products and answer questionsOperate the...
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Customer Service Representative
3 weeks ago
Telford, Telford and Wrekin, United Kingdom Lidl in Deutschland Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Customer Assistant to join our team at Lidl in Deutschland.As a Customer Assistant, you will be responsible for providing excellent customer service, maintaining a clean and organized store, and working collaboratively with your colleagues to ensure the smooth operation of the store.Key...
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Customer Service Representative
6 days ago
Telford, Telford and Wrekin, United Kingdom Lidl in Deutschland Full timeCustomer Service Role at LidlWe are seeking a Customer Service Representative to join our team at Lidl. As a Customer Service Representative, you will be the face of our company, providing excellent customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Provide exceptional customer service, responding to customer...
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Chief Operations Manager of Shared Services
3 weeks ago
Telford, Telford and Wrekin, United Kingdom Magna International Inc. Full timeJob Title: Senior Manager of Payroll Shared ServicesAt Magna International Inc., we are seeking a highly skilled Senior Manager of Payroll Shared Services to join our team. As a key member of our payroll function, you will be responsible for leading and managing the payroll operations across the organization, ensuring smooth and efficient delivery of shared...
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Customer Service Specialist
2 weeks ago
Telford, Telford and Wrekin, United Kingdom NEXT Full timeAbout the Role:As a key member of our sales team, you will be responsible for delivering exceptional customer service and stock operations in our fast-paced store environment.Responsibilities:Offer fast and friendly service to customers, ensuring they find the products they needShare your passion and knowledge about our amazing products with customersWork in...
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Customer Service Representative
1 month ago
Telford, Telford and Wrekin, United Kingdom Next Full timeAbout the Role:To be a successful Sales Team Member, you will:Provide exceptional customer service and support to our customers, helping them find the perfect products.Share your passion and knowledge about our amazing products, driving sales and customer satisfaction.Work in all areas of the store, including sales floors, stockrooms, and processing...
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Customer Service Representative
1 month ago
Telford, Telford and Wrekin, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a skilled Customer Service Representative to provide exceptional support to our clients. Key responsibilities include:Responding to customer inquiries and resolving issues in a timely manner.Providing accurate information about our products and services.Collaborating with internal teams to ensure seamless customer experiences.Managing customer...
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Customer Service and Logistics Coordinator
3 weeks ago
Telford, Telford and Wrekin, United Kingdom Prince Personnel Limited Full timeJob Title: Customer Service and Logistics AdministratorLocation: RemoteJob Type: Full-timeSalary: £25,000Working Hours: Monday–Friday / 9am–5pmWe are seeking a highly motivated and organized Customer Service and Logistics Administrator to join our team at Prince Personnel Limited. As a key member of our team, you will be responsible for delivering...
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Customer Service Representative
1 month ago
Telford, Telford and Wrekin, United Kingdom Lidl in Deutschland Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant at Lidl in Deutschland.Key ResponsibilitiesProvide exceptional customer service, answering questions and resolving queries in a professional and courteous manner.Efficiently manage deliveries, restocking shelves and maintaining a clean and...
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Customer Service Representative
3 weeks ago
Telford, Telford and Wrekin, United Kingdom NEXT Full timeJob Overview: As a Sales Team Member with NEXT, your primary focus will be to deliver exceptional customer service and maintain excellent stock operations. In return for supporting Company policies and procedures and having a great attitude to work, we will invest in your development from day one. Flexible working options are available.About the Role: To...
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Sales and Operations Manager
7 hours ago
Telford, Telford and Wrekin, United Kingdom JYSK UK Full timeJob DescriptionJYSK UK is seeking a highly motivated and experienced Sales and Operations Manager to join our team. In this role, you will be responsible for leading a team of sales associates to achieve sales targets and deliver exceptional customer service.About YouYou have experience in sales and operations management in a retail environment.You are a...