Process and Quality Administrator

4 weeks ago


Manchester, United Kingdom Biffa Waste Services Full time
Job Title: Process, Quality and Information Administrator

Join Biffa Waste Services as a Process, Quality and Information Administrator in our Municipal division and contribute to our mission of making a difference in waste management.

About the Role:

We are seeking a highly organized and analytical individual to collate, analyze, and produce reports to measure contract performance against Local Performance Indicators (LPIs) and propose solutions for performance improvements.

Key Responsibilities:
  • Collate and analyze data from Whitespace Dashboard and other systems to prepare daily, weekly, and monthly reports.
  • Assist in the production of management information to enable Biffa to meet its contractual requirements.
  • Collate and analyze recycling and residual tonnage data to increase recycling and participation across the city and at ward and household levels.
  • Maintain a record of stock usage and forecast future requirements for new purchase orders.
  • Administer the process for addressing and resolving recycling/residual/street cleansing enquiries/complaints from the public.
Requirements:
  • Waste management or service industry background (desirable).
  • Proven track record of working to clearly defined service delivery KPIs.
  • Proven track record of delivering continuous improvement within an operational/service environment.
  • Experience of producing and analyzing reports using Microsoft Office Suite.
  • IT literate and comfortable using business software and systems.
  • Ability to influence and persuade people.
  • Excellent time management skills and ability to work to tight deadlines.
What We Offer:
  • Competitive salary.
  • Ongoing career development, training, and coaching.
  • Generous pension scheme.
  • Medical and dental scheme.
  • Retail and leisure discounts.
  • Holiday and travel discounts.
  • Bike to work scheme.

We are committed to diversity and equality and welcome applications from individuals who share our values.



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