Process, Quality and Information Administrator

2 months ago

Manchester, United Kingdom Biffa Waste Services Full time

Fixed Term Contract - 6 Months

Changing the way people think about waste.

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.

Help us make a difference as a Process, Quality and Information Administrator working in our Municipal division.

The Process, Quality and Information Administrator will collate, analyse and produce reports to measure the contract’s performance against Local Performance Indicators (LPIs) and propose solutions for performance improvements.

Preparing daily, weekly and monthly reports using data from Whitespace Dashboard and other systems.

This is an office based role.

Why it’s an opportunity not to be wasted.

To assist in the production of daily, weekly and monthly management information to enable Biffa to meet its contractual requirements by identifying poor performance and improving the efficient use of resources

To assist in the production of monthly management information for the Client including details of new initiatives that may be trialled within the local community

To collate and analyse recycling and residual tonnage data with a view to increasing recycling and participation across the city and at ward and household levels

To maintain a record of stock usage together with a forecast of future requirements that will form the basis of new purchase orders for stock items

To maintain a register of faults identified on vehicle CCTV systems

To administer the process for addressing and resolving recycling/ residual/ street cleansing enquiries/complaints from the public

Ensuring that the specified SLA time limits are met

A chance to join a forward-thinking, industry leader that openly welcomes self-driven individuals who are unafraid to question convention

Here’s what we require:

Waste management or Service industry background (desirable)

Proven track record of working to clearly defined service delivery KPI’s

Proven track record of delivering continuous improvement within an operational / service environment

Experience of producing and analysing reports using Microsoft Office Suite

Reports are generally prepared in Excel and the applicants must be able to use Pivot tables and formulas in Excel

Knowledge and understanding of the requirements of working within a time critical service environment and meeting deadlines

IT literate – comfortable using business software and systems and Microsoft Office Suite

Ability to influence and persuade people

Interpersonal skills /assertiveness

Excellent time management skills and ability to work to tight deadlines

Organised with the ability to simplify complex issues

Analytical with the ability to measure & monitor data and take appropriate corrective action

Able to able to communicate at all levels, both in verbal & written form

Minimum GCSE (or equivalent) in English and Maths, however A-Levels or a Degree certainly won’t do any harm

And here’s why you’ll love it at Biffa.

  • Competitive salary
  • Ongoing career development, training and coaching – because if you don’t grow, we don’t grow
  • Generous pension scheme
  • Medical and dental scheme
  • Retail and leisure discounts
  • Holiday and travel discounts
  • Bike to work scheme
  • Corporate uniform provided

Dedicated to diversity.

At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It’s why you’ll find us championing diversity and equality at every turn.

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