Service Excellence Director

3 days ago


Oxford, United Kingdom The Recruitment Group Full time

Service Excellence Director

The Recruitment Group seeks a Service Excellence Director to lead the management of relationships with buyers and drive customer success in Oxford-based businesses.

Key Objectives:

  • Bolster client relationships to achieve exceptional customer satisfaction.
  • Implement effective tools and strategies to enhance client value perception.
  • Efficiently manage supplier escalations.
  • Develop and oversee budgets for buyer accounts.
  • Maintain action plans and provide regular updates to senior managers.
  • Deliver performance reports to sector managers.
  • Ensure comprehensive training to improve system and process expertise.

Requirements:

  • At least 3 years of experience in B2B Customer Success/Service Delivery.
  • Proven proficiency in face-to-face client interactions and presentations.
  • A valid driver's license is essential.
  • Previous experience in managing information within a service-focused setting.

Benefits:

  • 25 days holiday plus bank holidays.
  • Performance-based bonus structure.
  • Compassionate leave provision.
  • Hybrid work arrangement flexibility.
  • Regular social events and complimentary parking.
  • Flexi Fridays.

Estimated Salary: £62,000 per annum

This role necessitates frequent travel to clients, approximately 1-2 times per month. We are seeking experienced professionals to fill this key position.


  • Store Director

    3 days ago


    Oxford, Oxfordshire, United Kingdom Quest Search and Selection Full time

    Job OverviewWe are seeking an experienced Store Director to lead our premium, fashion & lifestyle global retailer within a high volume outlet.This role will ensure the continuity of commercial success and impeccable service levels while maintaining strategic standards and operational procedures to achieve company goals.Lead the local business strategy for...


  • Oxford, Oxfordshire, United Kingdom Transformation Unit Full time

    Job DescriptionWe are seeking a highly skilled Senior Nursing Director to join our Transformation Unit as Divisional Director of Nursing & Clinical Governance. This is an exciting opportunity to lead a team and contribute to the strategic direction of the Division, ensuring high-quality services that are safe and efficient.About the Role:As a senior leader,...


  • Oxford, United Kingdom Disability Solutions Full time

    If you are a current Jazz employee please apply via the Internal Career site.Jazz Pharmaceuticals plc (NASDAQ: JAZZ) is a global biopharmaceutical company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no...

  • Service Director

    7 days ago


    Oxford, United Kingdom Dimensions UK Full time

    Job OverviewWe are currently looking for a highly skilled Service Director to lead our supported living services in Bicester and Wallingford. As a Service Director, you will be responsible for managing a team of 45 support workers and ensuring that the service meets the needs of the individuals we support.Responsibilities:Develop and implement person-centred...


  • Oxford, Oxfordshire, United Kingdom Magdalen College Full time

    **Accommodation Services Director Job Description**We are seeking a highly skilled Accommodation Services Director to join our team at MAGDALEN COLLEGE in OXFORD. The successful candidate will be responsible for the overall management of accommodation services, including the use of function rooms and associated facilities.Key responsibilities include diary...

  • Service Director

    1 week ago


    Oxford, Oxfordshire, United Kingdom CV-Library Full time

    About the OpportunityAs a Service Director, you will have the opportunity to lead a dedicated team of professionals who share your passion for delivering exceptional care services. Our organization is committed to supporting individuals with learning disabilities and autism to live fulfilling lives.The estimated salary for this role is £38,000 - £48,000...


  • Oxford, Oxfordshire, United Kingdom OrganOx Full time

    **About OrganOx**">OrganOx is an innovative, fast-paced, global medical device company committed to improving transplantation outcomes worldwide. Our mission is to save lives by making every donated organ count.The Director of Quality and Operations will play a critical role in ensuring that our products meet the highest standards of quality and safety. This...

  • Service Director

    7 days ago


    Oxford, Oxfordshire, United Kingdom CV-Library Full time

    Job Title: Service DirectorEstimated Salary: £50,000 - £80,000 per annum (dependent on experience)We are seeking an inspirational and results-driven Service Director to lead our team in delivering exceptional care and support services to individuals with learning disabilities and autism. The successful candidate will have a strong background in health and...


  • Oxford, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    Job Summary:The post of Community Services Director is a key role within our organisation, responsible for leading the development and delivery of our community services and education programme.The successful candidate will have significant experience in midwifery practice, leadership, policy development, teaching, strategy implementation, operational...


  • Oxford, Oxfordshire, United Kingdom CV-Library Full time

    Care Services Director RoleWe are seeking an exceptional Care Services Director to join our team in Oxford, Oxfordshire. This is a permanent, full-time position offering a competitive salary and a range of benefits.About the Role:The successful candidate will be responsible for overseeing the provision of high-quality care services to individuals with...


  • Oxford, Oxfordshire, United Kingdom Citysprint UK Ltd Full time

    Job Title: Service Centre DirectorEstimated Salary: £55,000 - £65,000 per annumCompany OverviewCitySprint UK Ltd is a leading courier services provider, investing in people, services, and customer proposition to become the UK's leading provider.Job DescriptionWe are seeking an experienced Service Centre Director to manage our operations in Oxford. The...


  • Oxford, Oxfordshire, United Kingdom TRS Consulting Full time

    Job Title: Director of Healthcare ServicesEstimated Salary: £90,000 - £105,000We are looking for an exceptional Director of Healthcare Services to join our team. The successful candidate will be responsible for leading our medical imaging service team, driving strategy, and establishing operational goals.Key Responsibilities:Leading a multi-vendor medical...


  • Oxford, Oxfordshire, United Kingdom Atlas Full time

    About the RoleWe are seeking a seasoned Service Delivery Director to oversee the operational delivery of key services, including Cleaning, Security, Waste Management, Laundry, Hygiene, Grounds Maintenance, and more, for our esteemed client in Oxford.As a Service Delivery Director, you will be responsible for ensuring the highest standards of service are met...

  • Food Service Director

    4 weeks ago


    Oxford, Oxfordshire, United Kingdom Cartwheel Recruitment Ltd Full time

    Job DescriptionWe are seeking a skilled and experienced Food Service Director to lead our kitchen team at Cartwheel Recruitment Ltd. In this role, you will be responsible for planning, organizing, and implementing menu development, ensuring consistency across all locations while maintaining our high standards of service delivery.With an estimated salary of...


  • Oxford, Oxfordshire, United Kingdom Orion Electrotech Full time

    Unlock Your Potential as a Service Operations DirectorAre you ready to drive growth and excellence in service operations across the UK? Our client, Orion Electrotech, is seeking a seasoned Field Service Strategy Manager to lead their service team and create innovative solutions. As the Service Operations Director, you'll manage a team of skilled engineers,...


  • Oxford, Oxfordshire, United Kingdom CV Library Full time

    We are looking for a highly skilled Service Delivery Director to join our team at CV Library. The successful candidate will be responsible for delivering World Class Service in hard Facilities Management across all sites.To achieve this, you will need to provide leadership to the logistics teams, effectively manage all resources, and establish effective...


  • Oxford, Oxfordshire, United Kingdom Mr Clutch Autocentres Full time £15,000

    Do you have what it takes to become our next Automotive Service Director? We're seeking an experienced and ambitious individual to lead our Autocentre team and drive business growth.As an Automotive Service Director, you'll be responsible for overseeing daily operations, managing staff and developing strategies to improve customer satisfaction. With a...


  • Oxford, Oxfordshire, United Kingdom CV-Library Full time

    At CV-Library, we're committed to delivering exceptional care and support to our service users. We're looking for a highly skilled Residential Services Director to lead our team in providing high-quality care services in a residential setting.


  • Oxford, Oxfordshire, United Kingdom Tripadvisor Full time

    Job Title: Customer Service Operations DirectorWe are seeking a highly skilled Customer Service Operations Director to join our team at Tripadvisor. In this role, you will be responsible for leading our customer service operations team, ensuring that we deliver exceptional customer experiences across all touchpoints.About the Role:Lead a high-performing team...


  • Oxford, Oxfordshire, United Kingdom TRS Consulting Full time

    Job Title: Medical Imaging Service DirectorEstimated Salary: £85,000 - £100,000We are seeking a dynamic and experienced Service Director to lead our medical imaging service team. The successful candidate will be responsible for driving strategy, establishing operational goals, and overseeing the recruitment and management of installation, service, and...