Service Excellence Director
3 days ago
Service Excellence Director
The Recruitment Group seeks a Service Excellence Director to lead the management of relationships with buyers and drive customer success in Oxford-based businesses.
Key Objectives:
- Bolster client relationships to achieve exceptional customer satisfaction.
- Implement effective tools and strategies to enhance client value perception.
- Efficiently manage supplier escalations.
- Develop and oversee budgets for buyer accounts.
- Maintain action plans and provide regular updates to senior managers.
- Deliver performance reports to sector managers.
- Ensure comprehensive training to improve system and process expertise.
Requirements:
- At least 3 years of experience in B2B Customer Success/Service Delivery.
- Proven proficiency in face-to-face client interactions and presentations.
- A valid driver's license is essential.
- Previous experience in managing information within a service-focused setting.
Benefits:
- 25 days holiday plus bank holidays.
- Performance-based bonus structure.
- Compassionate leave provision.
- Hybrid work arrangement flexibility.
- Regular social events and complimentary parking.
- Flexi Fridays.
Estimated Salary: £62,000 per annum
This role necessitates frequent travel to clients, approximately 1-2 times per month. We are seeking experienced professionals to fill this key position.
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