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Senior Business Systems Manager

4 weeks ago

Clapham, Bedford, United Kingdom Hush Full time
Job Title: Business Application Support Manager

About the Role:
As a key member of the Hush team, you will play a pivotal role in empowering our users to achieve their potential with the help of our internal systems.

Key Responsibilities:
- Provide leadership to our team of Subject Matter Experts
- Collaborate with external providers and the internal Engineering team to take ownership of all levels of support
- Management of support & escalation process within the organisation
- Ownership of support KPIs and applications SLAs
- Line management of the team of one plus the leadership of cross-departmental SME group
- Building and managing relationships with 3rd parties such as consultancies and software solutions providers
- Overseeing and actioning Core Business Applications permissions and user access management
- Coordination of critical activities during key business events such as product launches, sales, and holiday seasons
- Compliance & Security operations management, including GDPR processes, security training and others

Requirements:
- Proven experience owning the support process, preferably in the ECommerce industry
- Experience with Business Central (and ideally Salesforce Commerce Cloud) platforms
- Technical prowess on subjects such as Integrations, APIs, Monitoring and Alerting
- Strong numerical and analytical skills, particularly using Excel
- Time management and prioritisation skills to handle a busy and dynamic work environment
- A proactive and collaborative approach to problem-solving and team management

About Hush:
Hush is an ambitious and distinctive fashion brand, with plans to double the business over the next few years. Founded 20 years ago, we are now established as one of the UK's leading online fashion retailers. We employ around 125 staff in our head office and across 31 John Lewis concessions, creating and selling a beautiful range of women's clothing and accessories characterised by effortlessness, simplicity and a laidback sense of style.

Our Culture:
Despite the challenges to the retail industry, Hush has continued to grow – and our company culture still reflects our entrepreneurial roots and relaxed aesthetic.