Sales Director
4 days ago
Job Title: General Manager
Reports to: Managing Director
Key ResponsibilitiesLeadership
- Lead and develop a high-performing team of travel sales advisors, focusing on performance targets and customer satisfaction.
- Contribute to the senior leadership team, driving business growth and success.
Customer Focus
- Ensure exceptional customer service by showcasing a natural flair for customer centricity.
- Develop customer-centric solutions, aligning with business targets.
Support and Development
- Support the Managing Director in people and customer management areas.
- Deputise for the Managing Director as needed.
Team Enhancement
- Inspire and mentor travel sales advisors to meet and exceed sales targets.
- Coach and develop advisors to achieve their potential.
- Plan and manage resources efficiently, including work rotas.
Process Improvement
- Analyse processes, systems, and customer journeys to recommend changes.
- Introduce improvements to streamline performance.
Analysis and Reporting
- Gain in-depth knowledge of customers and products through analysis.
- Provide input to business target setting and recommendations for improvement.
- Prepare accurate management information reports and forecasts.
Relationship Building
- Build and nurture relationships with colleagues, customers, and business partners.
Technology and Process
- Identify opportunities to improve processes using technology.
- Participate in the 24/7 duty office rota to support customers.
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