Customer Success Executive Field Specialist

1 month ago


London, Greater London, United Kingdom Moonfire Ventures LLP Full time
Customer Success Executive Field Specialist

Humaans is a next-generation HRIS that supports globally distributed organizations. Our flexible data model, deep integrations, fast APIs, and AI-powered features remove manual work, reduce compliance risk, and enhance the employee experience.

Our Customer Success team is responsible for providing exceptional experiences to our customers, ensuring they can optimize their time and effort for what's truly needed - the employees.

We're looking for a Customer Success Executive Field Specialist to join our team. As a proactive customer experience manager, you'll define, optimize, and scale processes to deliver a consistently delightful and seamless customer experience.

You'll collaborate cross-functionally with Sales and Marketing teams to strengthen customer relationships, celebrate milestones, and share success stories that amplify customer advocacy.

Key responsibilities include:

  • Defining and optimizing processes to deliver a consistently delightful customer experience
  • Collaborating with Sales and Marketing teams to strengthen customer relationships
  • Identifying and engaging with new stakeholders to uncover growth opportunities
  • Anticipating customer needs and providing proactive support

We're looking for someone with a proven track record in customer success, account management, or related roles. You'll bring a passion for HR technology and be excited about the possibilities it offers for transforming workplace culture and operations.

As a Customer Success Executive Field Specialist, you'll be responsible for:

  • Supporting customers with product adoption in SaaS environments
  • Analyzing trends and translating insights into actionable strategies
  • Prioritizing tasks and managing time effectively
  • Thriving in fast-paced, dynamic environments

We offer a competitive compensation package, 25 days of paid time off per year, Bupa Private health and dental insurance, and a brand new MacBook.

Join our team and be part of a quality-first culture that's obsessed with delivering top-notch user experiences.

We're backed by legendary investors and tech leaders, including Y Combinator and Lachy Groom, the founders of Slack, Shopify, and Figma.

At Humaans, we're committed to diversity and inclusion. We welcome applications from genuinely good people who are transparent and empathetic.



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