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Technical Support Specialist

2 months ago

Liverpool, Liverpool, United Kingdom Senitor Associates Full time £25,000 - £30,000

Job Title: 1st Line Technical Support

Job Summary:

We are seeking two skilled and motivated individuals to join our team as 1st Line Technical Support Technicians at Senitor Associates. As a key member of our IT support team, you will be responsible for providing high-quality technical support to our end-users, ensuring that their IT needs are met efficiently and effectively.

Key Responsibilities:

* Provide onsite hardware support, including repairs, troubleshooting wired and wireless networks, and performing initial software diagnostics
* Maintain the IT facilities within the organisation, including PCs
* Complete and file service desk tickets
* Collaborate with the IT team to resolve technical issues and improve IT services

What We Offer:

* Competitive salary range of £25K - £30K
* 31 days holiday + Bank Holidays
* Flexible working arrangements
* Career progression opportunities
* Pension scheme
* Salary sacrifice schemes

Requirements:

* Level 3 IT qualification or equivalent
* Proficiency in Microsoft Office, including Outlook, Excel, and Word
* Strong communication and problem-solving skills

If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity to join our team at Senitor Associates.