Customer Service Assistant
4 weeks ago
About Essex County Council:
We are seeking a motivated and enthusiastic individual to join our team as a Customer Service Assistant. As an Apprentice, you will have the opportunity to develop your skills and knowledge in customer service, working with a wide range of customers, volunteers, stakeholders, and partners.
The role will involve welcoming and interacting with customers, identifying their individual needs, and providing a high level of customer service. You will work effectively as part of a team to resolve problems and meet desired outcomes.
Key Responsibilities:
- Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Work with customers to understand their needs and provide support and training on the use of information communications technology (ICT) equipment and software.
- Answer telephone enquiries from customers, providing accurate information and referrals to other services as needed.
- Oversee and provide customers with guidance in the use of self-service equipment.
- Contribute to promotional activities, marketing, and display work, and the achievement of agreed targets for income generation.
- Contribute to the compilation of statistical returns and other general administrative duties.
Requirements:
- Function Skills Level 2 in Maths and English, or equivalent.
- Right to work and study in England.
- Ordinarily resident in the UK or EEA for three years before the apprenticeship start date.
What We Offer:
- A comprehensive training program to develop your skills and knowledge in customer service.
- The opportunity to work with a wide range of customers, volunteers, stakeholders, and partners.
- A supportive and collaborative team environment.
- A competitive salary and benefits package.
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