Sales and Customer Service Manager

1 day ago


Braintree, Essex, United Kingdom Claire's Full time
About the Role

We are seeking a highly motivated and customer-focused Sales and Customer Service Manager to join our team. As a key member of our management team, you will be responsible for driving sales growth, delivering exceptional customer service, and ensuring the overall success of our store.

Key Responsibilities:
  • Supporting your Store Manager and Assistant Store Manager in achieving retail store targets by driving sales
  • In the absence of any other management, opening and closing the store and being responsible for ensuring it trades safely and legally
  • Delivering sales through friendly and efficient customer service
  • Ensuring customers have a fun and enjoyable shopping experience
  • Demonstrating Claire's products
  • Assisting customers with their queries using product knowledge
  • Assisting with processing store deliveries, visual merchandising, stock takes, markdowns, and promotions
  • Ear piercing (full training provided)
  • Ensuring the store looks presentable and inviting to customers
About Claire's

Claire's is a leading high street fashion retailer with over 3,000 stores globally. We specialize in fashionable jewelry, accessories, and cosmetics products. Our core customer range is from children to young women, and we cater to all their moods, attitudes, and styles.

Requirements:
  • Minimum 1 year retail experience
  • Excellent verbal/written communication and organizational skills
  • BASIC computer skills
  • Understands the importance of customer service
  • Sound understanding of mathematics and strong reading comprehension skills
  • Ability to stand during scheduled shifts
  • Ability to maneuver up to 25 lbs regularly and up to 75 lbs occasionally
  • Bending, stooping, extended reaching, climbing ladders, and step stools while placing merchandise throughout the store and assisting customers
  • Ability to operate POS system
Benefits

Claire's is an equal opportunity employer committed to diversity, equity, and inclusion. We encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs upon request throughout all stages of the recruitment process. Please inform us of the accommodations that you may require.


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