Customer Service Representative

2 days ago


Braintree, Essex, United Kingdom Safran Aerosystems Services Full time

Job Title

Customer Service Representative - Export and Sales

About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Safran Aerosystems Services. This role will focus on providing exceptional customer service and support to ensure customer satisfaction.

About You

To be successful in this role, you will have a strong understanding of international trade, fiscal knowledge, and experience with export control regulations. You will also possess excellent communication skills, both written and verbal, and be able to work effectively in a team environment.

Responsibilities

Your key responsibilities will include:

  • Providing ongoing support and service to customers by responding to their information requests, ensuring a good understanding of their needs, and coordinating internal requests.
  • Verifying eligibility for commercial warranty.
  • Providing repair lead times.
  • Entering customer quote approval in the ERP system.
  • Checking achieved profit margin and raising alerts in case of unforeseen deviations.


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