Customer Service Assistant

4 weeks ago


Braintree, Essex, United Kingdom Essex County Council Full time
About the Role

We are seeking a highly motivated and enthusiastic individual to join our team as an Apprentice Customer Service Assistant. This is an excellent opportunity to develop your skills and knowledge in customer service, working in a busy and supportive environment.

As an Apprentice Customer Service Assistant, you will be responsible for providing a high level of customer service, working with a wide range of customers, volunteers, stakeholders, and partners. You will be expected to welcome and interact with customers, identify their individual needs, and provide a quality service that enables customers to make full use of the facilities available.

Key Responsibilities
  • Provide excellent customer service, responding to customer queries and resolving issues in a timely and professional manner.
  • Work effectively as part of a team to achieve targets and objectives, contributing to the compilation of statistical returns and other general administrative duties.
  • Assist customers with the use of self-service equipment, providing guidance and support as needed.
  • Comply with health and safety procedures, ensuring the well-being of customers and colleagues.
  • Undertake stock circulation and management procedures, including sorting, shelving, and tidying of returned material, reservations, fines, membership, and similar activities.
Requirements
  • Function Skills Level 2 in Maths and English, or equivalent.
  • Right to work and study in England.
  • Ordinarily resident in the UK or EEA for three years before the apprenticeship start date.
What We Offer

We offer a comprehensive training program, including a nationally recognized qualification, and the opportunity to work in a supportive and dynamic team. You will also have access to a range of benefits, including a generous pension scheme, flexible working arrangements, and opportunities for career development.

Essex County Council is committed to providing a positive and inclusive work environment, where all employees feel valued and supported. We are an equal opportunities employer and welcome applications from diverse candidates.



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