Customer Experience Ambassador

4 days ago


Norwich, Norfolk, United Kingdom Aimbridge Hospitality Full time
About Aimbridge Hospitality

Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts worldwide. We collaborate with renowned brands such as Hilton, Accor, Marriott, and IHG, as well as smaller independent hotels.

What's in it for You?

As an Aimbridge team member, you'll have access to an array of benefits, including:

  • Hotel Discounts: Enjoy staff rates and up to 50% off on food, beverages, and spa services.
  • Wagestream: Get up to 40% of your pay as you earn and set automatic savings to support your financial well-being.
  • Employee Assistance Program: Enjoy 24/7 access to our support services.
  • Career and Lifestyle Breaks: Take time off for key life events.
  • Volunteer Days: Up to two days per year to support your chosen charity.
A Day in the Life

As a Guest Service Assistant, you'll be the primary point of contact for guests, welcoming them with a friendly smile and exceptional service. You'll work closely with your team to ensure smooth shifts and deliver outstanding guest experiences.

Based at the Mercure Norwich Hotel, you'll be part of a passionate team who know that being the best doesn't always mean working around the clock.

What We're Looking for

To succeed in this role, you'll be passionate about providing an exceptional guest experience and living up to our brand standards. We're looking for individuals with personality, flair for hospitality, and a genuine enthusiasm for delivering outstanding service.



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