Senior Sales Enablement Strategist

1 week ago

Oxford, Oxfordshire, United Kingdom Tripadvisor Full time
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is inclusive and our people-powered platform is for everyone. At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionise travel and find the good out there. Tripadvisor is the world's largest online travel site, visited by 390 million travelers each month, and our business – Viator – is a fascinating and ever-evolving part of the organisation. With an industry leading selection of high-quality experiences, Viator gives millions of travelers a month something new to discover, both near and far from home. In this role, you will report directly to the Director of Customer Service Operations & Processes, playing a pivotal role in ensuring our Customer Service team is equipped with the tools, knowledge, and resources necessary to deliver outstanding service to our customers. As a key member of our team, you will collaborate closely with various departments to develop and implement effective sales enablement strategies that contribute to the overall success of Viator. Key responsibilities include:
  • Develop and execute a comprehensive sales enablement strategy: Align the sales enablement strategy with Viator's business objectives and revenue goals, ensuring seamless integration with customer service operations.
  • Collaborate with leadership: Work closely with the Director of Customer Service Operations & Processes to identify and address training and sales development needs within the Customer Service team.
  • Cross-Functional Alignment: Foster strong collaboration with cross-functional teams, including Supplier Support, Marketing, Training and Quality, Product, and Technology, to ensure alignment of sales enablement strategies with overall business objectives.
  • Tool Implementation and Optimization: Oversee the implementation and optimization of sales tools to support a global customer service team, ensuring seamless integration with existing processes and technology.
  • Onboarding program: Create a best-in-class onboarding program for all new customer service employees globally, ensuring consistent team capability in delivering exceptional sales and service performance.
  • Training programs and materials: Support in developing engaging training programs, workshops, and materials that empower the customer service team to excel in their roles.
  • Documentation and knowledge management: Audit and maintain sales enablement documentation, including playbooks and training materials, to ensure the team has access to up-to-date and relevant resources.
  • Metrics and evaluation: Establish and maintain metrics to evaluate the effectiveness of sales enablement programs, tracking key performance indicators such as customer satisfaction, revenue per contact, average handling times, conversion rates, and other relevant metrics.
  • Advisor to leadership: Act as a trusted advisor to customer service leadership, providing insights and recommendations to enhance customer service and sales productivity and optimize processes.
  • Culture of continuous learning: Foster a culture of continuous learning and development within the customer service organization, encouraging knowledge sharing and collaboration among team members.
ideal candidate:
  • 4+ years in sales enablement, sales training, or a similar role in a customer service-focused environment.
  • Solid understanding of customer service methodologies, processes, and best practices.
  • Vendor Collaboration: Demonstrate a proven track record of successfully collaborating with external vendors, showcasing experience in building and maintaining positive relationships. Comfortably navigate vendor partnerships to enhance operational efficiency, leverage resources, and contribute to the overall success of customer service operations.
  • Excellent interpersonal and communication skills, with the ability to engage and motivate customer service and sales teams.
  • Strong presentation and facilitation skills, delivering effective presentations to diverse audiences.
  • Analytical mindset with the ability to interpret customer service data and metrics.
  • Self-motivated and results-oriented, with a track record of meeting or exceeding service targets.
  • Experience working in a fast-paced, customer-centric environment.
  • Genuine enthusiasm and passion for data, recognizing its potential for compelling storytelling.
  • Strong analytical, conceptual, and problem-solving skills, showcasing the ability to work effectively under pressure and meet tight deadlines.
  • Unwavering attention to detail in all aspects of analytical work.
  • High proficiency in essential tools such as Excel, SQL client, and Tableau.
  • Ability to interpret loose requirements, ask intelligent questions, and produce high-quality, actionable improvements.
  • Proven experience in effective collaboration at all organizational levels, including senior management, and across diverse functions and departments.
If you require a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to and let us know the nature of your request. Please include the job requisition number in your message.

  • Senior Commercial Strategist

    6 days ago

    Oxford, Oxfordshire, United Kingdom Recruitment Pursuits Ltd Full time

    Job Title: Senior Commercial StrategistLocation: Nationwide, with frequent travel to client sitesAbout the Role:We are seeking a driven and ambitious Senior Commercial Strategist to join our team at Recruitment Pursuits Ltd. As a key member of our business development team, you will be responsible for identifying and winning new business opportunities in the...

  • Senior HR Strategist

    4 weeks ago

    Oxford, Oxfordshire, United Kingdom Saïd Business School Full time

    Senior HR StrategistWe are seeking a Senior HR Strategist to lead and manage our HR team, overseeing HR Business Partners and HR Operations. This senior role offers a unique opportunity to shape and influence the HR strategy across Saïd Business School, aligning it with our organisational goals and fostering a future-focused mindset.Key...

  • Sales Enablement Manager

    4 weeks ago

    Oxford, Oxfordshire, United Kingdom Tripadvisor Full time

    We are seeking a dynamic and experienced Sales Enablement Manager to join our team at Tripadvisor.The ideal candidate will report directly to the Director of Customer Service Operations & Processes and play a pivotal role in ensuring our Customer Service team is equipped with the tools, knowledge, and resources necessary to deliver outstanding service to our...

  • Senior Commercial Strategist

    1 week ago

    Oxford, Oxfordshire, United Kingdom CV-Library Full time

    Experis - ManpowerGroup is seeking a Senior Commercial Strategist to drive the development of commercial strategies and provide commercial model analysis for a Government Agency's key strategic programmes.Location: Remotely with occasional travel to Didcot, Leicester, or CardiffRate: up to £650pd inside IR35Duration: 4 Months with further extension subject...

  • Senior Financial Strategist

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom SynOx Therapeutics Full time

    Job Summary:We are seeking a Senior Financial Strategist to lead our finance team in setting up a professional and compliant finance function. The ideal candidate will have strong technical skills at a group consolidation level and proven experience in a similar role.Key Responsibilities:Full ownership of the financial processes and controlsDevelopment of...

  • Hotel Sales Strategist

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom Graduate Hotels Full time

    About the RoleWe are seeking a highly skilled and experienced Hotel Sales Strategist to join our team at Graduate Hotels. As a key member of our sales team, you will be responsible for driving revenue growth and developing strategic relationships with corporate clients.Key ResponsibilitiesMaintain up-to-date knowledge of local and national businesses,...

  • Senior Financial Strategist

    1 month ago

    Oxford, Oxfordshire, United Kingdom Michael Page (UK) Full time

    Job SummaryWe are seeking a highly skilled Senior Financial Strategist to join our team at Michael Page (UK). As a key member of our finance department, you will be responsible for providing strategic leadership to the accounting and finance team.Key ResponsibilitiesDevelop and implement financial plans and strategies to drive business growth.Oversee...

  • Sales Growth Leader

    1 week ago

    Oxford, Oxfordshire, United Kingdom The Ninja Group Full time

    Compensation Package: Up to £80,000 plus benefitsSales Directors at The Ninja Group are pivotal in shaping the company's future. As the Senior Sales Strategist, you will lead the charge in developing and executing scalable sales strategies that drive growth and expand our customer base.Enjoy a flexible work environment with hybrid remote options available...

  • Senior Design Strategist

    6 days ago

    Oxford, Oxfordshire, United Kingdom Ukinbound Full time

    About the PositionWe are seeking a Senior Design Strategist to join our team at Ukinbound. As a key member of our team, you will be responsible for leading product design initiatives and developing a design system for visual styles, UI patterns, and functional logic.The ideal candidate will have 3+ years of design experience at consumer-focused brands or...

  • Business Growth Strategist

    1 month ago

    Oxford, Oxfordshire, United Kingdom beBee Professionals Full time £45,000 - £65,000

    As a key member of the beBee Professionals team in Oxford, the Business Growth Strategist will play a pivotal role in driving business expansion through strategic client engagement and innovative sales strategies.Key Responsibilities:Develop and execute business strategies to identify new market opportunities and drive revenue growth.Forge and maintain...

  • Product Portfolio Strategist

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom Saïd Business School Full time

    About the RoleWe are seeking a skilled Product Portfolio Strategist to manage our existing product portfolio and develop new offerings in line with market and customer needs.As a key member of our team, you will work closely with colleagues in faculty, sales, and marketing to drive sales and results for your portfolio.Key ResponsibilitiesManage and review an...

  • Senior Sales Strategist

    1 week ago

    Oxford, Oxfordshire, United Kingdom The Ninja Group Full time

    Job Title: Director of Sales StrategyThe Ninja Group is a dynamic company that prides itself on delivering top-notch professional services. We are seeking an experienced Sales Growth Leader who can develop and execute scalable sales strategies that drive growth and expansion.Take advantage of a competitive compensation package, including an estimated salary...

  • Digital Transformation Strategist

    2 weeks ago

    Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    The University of Oxford, a world-renowned institution, is seeking an exceptional Digital Transformation Strategist to join its IT Services team in central Oxford.Job SummaryThis fixed-term role, lasting 3 years, offers the opportunity to work on strategic projects within the Administration portfolio of the university's Digital Transformation programme.About...

  • Content Strategist

    1 week ago

    Oxford, Oxfordshire, United Kingdom Oxford Instruments Plc Full time

    We are seeking a highly skilled Content Strategist to lead our technical publications function and drive the creation of high-quality documentation that aligns with our cutting-edge technology values.The successful candidate will have prior experience as a technical author, using relevant software such as Madcap FLARE, Adobe FrameMaker or Oxygen XML, and...

  • Transformation Leadership Strategist

    2 weeks ago

    Oxford, Oxfordshire, United Kingdom OXFORDSHIRE COUNTY COUNCIL Full time

    Role OverviewWe are seeking a Transformation Leadership Strategist to join our team at Oxfordshire County Council.About the RoleThis exciting opportunity is focused on developing effective leadership across our organisation, driving corporate ambitions and sustainable behavioural change. You will work closely with senior stakeholders to design and implement...

  • Data Management Strategist

    1 week ago

    Oxford, Oxfordshire, United Kingdom The Bodleian Libraries, University of Oxford Full time

    Company OverviewThe Bodleian Libraries, University of Oxford is a world-renowned institution dedicated to advancing knowledge and scholarship.Job DescriptionWe are seeking an experienced Data Management Strategist to lead the development of research data management services across the university.This role involves providing strategic leadership in delivering...

  • Sales Operations Professional for RegTech SaaS

    4 days ago

    Oxford, Oxfordshire, United Kingdom CN Sales Recruitment LTD Full time

    Senior Sales Operations Administrator Role**Salary:** £35,000 - £45,000 per annumWe are seeking an experienced Senior Sales Operations Administrator to join our dynamic team in the RegTech SaaS sector. This pivotal role will play a crucial part in supporting the Sales Operations Manager and enhancing the efficiency of sales admin processes and lower-level...

  • Corporate Communications Strategist

    1 week ago

    Oxford, Oxfordshire, United Kingdom Travis Perkins Full time

    About the RoleWe are seeking a skilled Corporate Communications Strategist to join our team. As a key member of our organization, you will play a critical role in developing and implementing effective internal communication strategies that support our business objectives.Job Description:The successful candidate will be responsible for delivering high-quality...

  • Intelligence Strategist, Market Insights

    2 weeks ago

    Oxford, Oxfordshire, United Kingdom ETS Full time

    About ETSWe are a global education and talent solutions organization that enables lifelong learners worldwide to be future-ready.Our impact extends through renowned assessments including TOEFL, TOEIC, GRE, and Praxis tests, serving millions of learners in more than countries and territories.We partner with educational institutions, governments, and...

  • Digital Marketing Campaign Strategist

    2 weeks ago

    Oxford, Oxfordshire, United Kingdom ACS International, Ltd. Full time

    About the RoleWe are seeking a highly skilled Digital Marketing Campaign Strategist to join our team in Oxford, UK. This is an exciting opportunity for a motivated and experienced marketing professional to take on a key role in developing and executing integrated marketing campaigns across digital channels.As a Digital Marketing Campaign Strategist, you will...