IT Support Specialist

1 month ago


Oxford, Oxfordshire, United Kingdom University of Oxford Full time

Job Summary:

We are seeking a skilled IT Support Specialist to join our team at the University of Oxford. The successful candidate will provide first-line support to staff and students, responding to requests for assistance with IT systems and services.

Key Responsibilities:

  • Provide technical support for Windows desktop computers, laptops, and mobile devices
  • Assist with the installation, setup, and delivery of new desktop systems and services
  • Perform basic repairs and diagnostics on departmental network equipment
  • Develop knowledge of the departmental network and its operation
  • Collaborate with senior IT officers to identify and implement new solutions and technologies

Requirements:

  • Excellent communication and interpersonal skills
  • Experience with Microsoft Windows Operating Systems
  • Ability to build, modify, and troubleshoot PC hardware and components
  • Willingness to learn new technologies and undergo training
  • Desirable: experience with macOS and Linux derivatives, Windows systems administration, and working in an academic environment

Education:

  • BTEC, degree, or equivalent relevant practical experience

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