IT Support Specialist
1 month ago
Job Summary:
We are seeking a skilled IT Support Specialist to join our team at the University of Oxford. The successful candidate will provide first-line support to staff and students, responding to requests for assistance with IT systems and services.
Key Responsibilities:
- Provide technical support for Windows desktop computers, laptops, and mobile devices
- Assist with the installation, setup, and delivery of new desktop systems and services
- Perform basic repairs and diagnostics on departmental network equipment
- Develop knowledge of the departmental network and its operation
- Collaborate with senior IT officers to identify and implement new solutions and technologies
Requirements:
- Excellent communication and interpersonal skills
- Experience with Microsoft Windows Operating Systems
- Ability to build, modify, and troubleshoot PC hardware and components
- Willingness to learn new technologies and undergo training
- Desirable: experience with macOS and Linux derivatives, Windows systems administration, and working in an academic environment
Education:
- BTEC, degree, or equivalent relevant practical experience
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