Housing Needs Specialist

3 weeks ago

London, Greater London, United Kingdom Vox Network Consultants Full time

We are seeking a skilled Housing Needs Specialist to join our team at Vox Network Consultants. As a Benefits and Housing Officer, you will play a crucial role in assessing Discretionary Housing Payments, Housing Benefits, and Council Tax Reduction using the Academy system.

Main Responsibilities
  1. Ensure the most appropriate resolution to housing need in the borough.
  2. Prevent homelessness by providing comprehensive housing advice to members of the public.
  3. Timely assessment of homelessness applications and reviews, ensuring the provision of temporary accommodation where appropriate.
  4. Assess medical questionnaires to inform the appropriate priority of Housing Register applicants, the lettings of properties, and appropriate temporary accommodation.
  5. Respond to complaints and inquiries from stakeholders in a professional and timely manner.
  6. Deal with casework and information sensitively, observing the need for confidentiality at all times.
  7. Provide a high standard of customer care, dealing with customers courteously and professionally.
  8. Represent the Benefits and Housing Needs Service at internal and external meetings, acting as an ambassador for the Council and reflecting Council policies and objectives.
  9. Conduct visits to customers and properties to carry out statutory and corporate duties, including residency checks and assisting vulnerable members of the community.
Requirements
  1. Minimum 3 years previous experience as a housing officer for a previous council or housing association.
  2. Ability to travel around the borough to conduct visits to customers and landlords.
  3. A good understanding and knowledge of Benefits and Housing needs, as well as other relevant legislation.
Contract

3 month initial ongoing contract with the opportunity for extensions for the right candidate. PAYE via Umbrella. Monday to Friday 9am to 5pm (some out of hours may be required). Full Time, HYBRID.

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