Housing Needs Specialist

4 weeks ago

London, Greater London, United Kingdom Adecco Full time
Adecco Public Sector's Housing Needs Opportunity

A fantastic opportunity has emerged for a specialist Generic Housing Officer to join one of Adecco Public Sector's most improved housing clients in a permanent post. The salary is between £35,000- £36,000 per annum, and a car driver/owner is essential for this role.

The post holder will be hybrid working (our client's head office is in Harrow in North-West London) and expected to own a patch of only 100 units around the Middlesex/Buckinghamshire areas which will include leasehold and general needs homes. You will be expected to seek out solutions for all customers whatever their needs and will need to be able to think independently and creatively.

Reporting directly into the Senior Housing Manager, this is a full time post (35 hours per week, Monday to Friday) and is a key role within our client's small business. The successful candidate will be expected to have knowledge of/experience in:

  1. Providing a professional and knowledgeable estate and facilities service to residents in a range of tenures and resolve issues efficiently and effectively.
  2. Estate Inspections: Inspecting and grading communal areas and estates, raising and following up on appropriate corrective actions to customer resolution.
  3. Estate and facilities management: Providing a responsive and efficient estate, block and facilities management service to ensure residents' communal areas and neighbourhoods are pleasant, well-maintained and safe places to live.
  4. Service Charges: Understanding all services and charges provided to estates, properties and communal areas and checking the quality of services provided to ensure these represent value for money.
  5. ASB: Tackling and reducing the effects of anti-social behaviour on estates and in communal areas.
  6. Ensuring agents comply with contractual obligations and monitor the quality of work.
  7. Housing sector knowledge: including knowledge around property management, service charges, health and safety, personal safety and working with vulnerable people.
  8. Monitoring the financial costs of managing properties and scrutinising service charges (desirable).

This role is ideal for someone who is passionate about providing excellent customer service and has a strong understanding of the housing sector. If you are a motivated and organized individual who is looking for a new challenge, please apply for this exciting opportunity.

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