Director of Client Satisfaction

6 days ago


Pontyclun, Rhondda Cynon Taf, United Kingdom Resourcing Partnership Ltd Full time
About the Role

Estimated Salary: £65,000 - £85,000 per annum

Job Summary

This is an exciting opportunity to lead a team of customer service professionals in delivering exceptional results. The ideal candidate will have experience in customer service management and be able to develop and implement effective policies and procedures.

Key Responsibilities
  1. Manage a team of customer service representatives, providing coaching and feedback to drive continuous improvement.
  2. Develop and implement strategies to measure and improve client satisfaction, including surveys and feedback programs.
Requirements
  • Proven experience in customer service management.
What We Offer

We offer a competitive salary and a range of benefits, including professional development opportunities.



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