Customer Service Manager Lead

4 days ago


Pontyclun, Rhondda Cynon Taf, United Kingdom Resourcing Partnership Ltd Full time
Job Description

Estimated Salary: £60,000 - £80,000 per annum

Company Overview

At Resourcing Partnership Ltd, we are committed to delivering exceptional customer service. Our team is dedicated to providing a high level of satisfaction and loyalty to our clients.

Key Responsibilities
  1. Lead a team of customer service representatives in handling client inquiries, processing orders, and providing accurate and timely information.
  2. Develop and implement customer service policies and procedures to ensure a consistent and high-quality service experience.
  3. Establish and monitor service level standards for response times, order accuracy, and issue resolution.
Requirements
  • Experience in customer service working in a complex organisation.
What We Offer

We offer a competitive salary and a range of benefits, including a referral incentive.



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