Customer Experience Specialist

4 days ago


Pontyclun, Rhondda Cynon Taf, United Kingdom Challenge-TRG Recruitment Full time

We are seeking a natural problem-solver to join our team as a Customer Experience Specialist for Challenge-TRG Recruitment in the UK.


The ideal candidate will enjoy creating positive customer experiences and delivering exceptional service. As a Customer Experience Specialist, you will play a key role in ensuring our clients receive outstanding support across various channels, including phone calls, live chats, and emails.


Your daily tasks will involve solving problems, providing advice, and collaborating with diverse teams within Challenge-TRG Recruitment to consistently exceed customer expectations.


Key Responsibilities:


  • Handle a variety of customer inquiries and complaints efficiently.
  • Represent Challenge-TRG Recruitment, ensuring all communications reflect its brand and values.
  • Collaborate with different departments to resolve customer queries promptly and personally.
  • Maintain clear, accurate records to facilitate effective problem-solving and track customer service success.

Key Requirements:


  • To deal effectively with all manner of customer queries and complaints.
  • To act as the voice of Challenge-TRG Recruitment, ensuring all communication is aligned with our branding and ideals.
  • To collaborate with many different departments in order to resolve a customer's query in a timely, personable manner.
  • Create and maintain clear relevant records enabling us to problem solve effectively for our customers and track our success in doing so.

Key Behaviours:


  • Passion for delivering outstanding customer experiences and achieving results.
  • Positive attitude, maintaining composure under pressure.
  • Empathetic, with the ability to understand the customer's perspective.
  • Uses initiative to think creatively and find solutions to customer inquiries.
  • Strong ability to build and maintain relationships with customers, peers, colleagues, and key stakeholders across the business.

Benefits:


  • Canteen
  • Causal dress
  • Discounted or free food
  • Free, on-site parking
  • Company support benefits

Challenge-TRG Recruitment provides equal employment opportunities to all employees and applicants without regard to age, gender reassignment, married or civil partnership, pregnancy or maternity leave, disability, race, religion or belief, sex and sexual orientation.


Shifts and Pay:


  • Monday to Friday, working every other Saturday
  • Mid-week mornings: 8 AM to 4 PM
  • Mid-week afternoons: 12 PM to 8 PM
  • Saturday shift: 9 AM to 4 PM
  • Sunday shift: 10 AM to 5 PM
  • Pay rate of £26,430 per year


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