Senior Client Experience Manager
1 day ago
The estimated annual salary for this position ranges from $90,000 to $140,000, depending on experience and location.
We are seeking a Senior Client Advisor to join our Fendi team at the New Bond Street Flagship Store in London. This role involves providing exceptional customer experiences, driving sales growth, and fostering strong relationships with clients.
Key Responsibilities:
- Engage customers in upselling, cross-selling, and multiple selling opportunities across various product categories.
- Monitor individual sales performance and achieve targets set by department managers and store managers.
- Provide constructive feedback on products, particularly new launches.
Client Relationship Building:
- Nurture customer relationships and develop a loyal Fendi customer base using CRM tools effectively.
- Create CRM campaigns and schedule one-on-one appointments in line with targets and guidelines.
- Ensure customer service meets expectations through a professional and personalized approach.
Store and Inventory Management:
- Execute store duties as assigned by team leaders and management.
- Operate the Company Sales Management system correctly in areas related to stock transfer, payment, stock inquiry, and customer database input.
Requirements:
- At least 5 years of experience in the retail fashion industry, with 2+ years in luxury sales.
- Bachelor's degree or equivalent desired.
- Maintain high personal image standards.
- Strong communication and selling skills required.
- Excellent interpersonal skills; self-sufficient, friendly, and patient.
- Showcase organizational, professional, and confident qualities.
- Proficient in computer skills and retail management systems.
- Achieve results-oriented goals and multitask efficiently.
- Have a deep understanding of the fashion/luxury industry.
- English fluency; additional language proficiency a bonus.
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