Client Experience Manager

1 week ago


London, Greater London, United Kingdom GET STAFFED ONLINE RECRUITMENT LIMITED Full time
About Our Client

Our client, a leading dental marketing agency, has been serving the UK's dental industry for over 20 years. With a reputation for excellence, honesty, and expertise, they specialize in three core services: website design, branding, and search engine optimization (SEO).

As the Website Delivery Manager, you will play a crucial role in ensuring that website projects meet their high standards and provide an exceptional client experience. This role involves close collaboration with clients throughout the duration of the project, diligent monitoring of websites, and maintaining a rigorous quality control process focused on content accuracy and user experience.

Key Responsibilities:

  • Oversee the end-to-end process of website project delivery, ensuring timelines are met and standards upheld.
  • Act as the primary point of contact for clients during the content upload phase, ensuring clarity and ease throughout.
  • Perform quality control checks on website content and functionality using their defined standards, identifying and resolving any issues before and after launch.
  • Provide feedback and recommendations to management for enhancing the client experience, improving systems and processes for the ultimate benefit of their clients.

Requirements:

  • 3+ years of hands-on experience in project coordination or management within a creative or digital agency environment.
  • Excellent written and verbal communication skills, with a strong command of spelling, punctuation, and grammar.
  • Able to communicate effectively with clients and team members, both written and verbally.
  • Proven ability to handle multiple projects while upholding high standards of quality and timeliness.

Salary: £35,000 - £45,000 per annum, depending on experience. We offer a competitive benefits package and opportunities for career growth and development. If you are a motivated and organized individual with a passion for delivering exceptional client experiences, we would love to hear from you.



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