Director of Facilities Operations

2 weeks ago

London Area, United Kingdom Burman Recruitment Full time
Associate Director of Facilities Management

Job Overview:

Burman Recruitment is seeking a highly skilled Associate Director of Facilities Management to lead the strategic and operational management of soft services across the campus. This role is crucial for delivering top-tier facilities services, including helpdesk, reception, security, and domestic contracts, to support the university's development.

Key Responsibilities:

  • Leadership: Oversee all soft services (helpdesk, security, cleaning, site services) ensuring high standards and effective contract management.
  • Financial Management: Provide strong financial planning and budgetary control for the Facilities department.
  • Customer Focus: Deliver a value-driven, customer-focused service to enhance satisfaction among students and staff.
  • Operational Excellence: Ensure compliance with legislation and university policies, manage key contracts, and develop facilities strategies.
  • Team Management: Lead and develop the facilities team, ensuring high motivation and effective resource use.
  • Business Continuity: Manage business continuity and disaster recovery planning, maintaining a safe, secure environment.

Essential Qualifications and Experience:

  • Education: Degree-level education with 5+ years in a senior FM or Estates role.
  • Experience: Strong background in change management, budgetary control, and managing outsourced contracts.
  • Skills: Excellent organizational, communication, and customer service skills.

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