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Director of Facilities Operations

2 months ago

London, Greater London, United Kingdom Burman Recruitment Full time

Job Title: Associate Director of Facilities Management

Job Summary:

The Associate Director of Facilities Management will lead the strategic and operational management of soft services across the campus. This role is essential for delivering top-tier facilities services, including helpdesk, reception, security, and domestic contracts, to support the university's mission.

Key Responsibilities:

  • Leadership: Oversee all soft services (helpdesk, security, cleaning, site services) ensuring high standards and effective contract management.
  • Financial Management: Provide strong financial planning and budgetary control for the Facilities department.
  • Customer Focus: Deliver a value-driven, customer-focused service to enhance satisfaction among students and staff.
  • Operational Excellence: Ensure compliance with legislation and university policies, manage key contracts, and develop facilities strategies.
  • Team Management: Lead and develop the facilities team, ensuring high motivation and effective resource use.
  • Business Continuity: Manage business continuity and disaster recovery planning, maintaining a safe, secure environment.

Requirements:

  • Strong background in change management, budgetary control, and managing outsourced contracts.
  • Excellent organizational, communication, and customer service skills.