Technical Services Manager
2 days ago
Job Summary:
We are seeking a highly skilled and experienced Technical Services Manager to join our team at First Military Recruitment. As a Technical Services Manager, you will be responsible for supporting our Approved Contractors and Specifiers in the Southern region, providing technical expertise and guidance to ensure successful project delivery.
Key Responsibilities:
- Undertake site surveys and gutter lining design to support specification generation and quotations by the sales team.
- Manage and develop contractor relationships, providing regular phone, site, and technical support.
- Work alongside a dedicated Business Development Manager to maximize business opportunity within the Southern region.
- Carry out detailed site surveys on behalf of clients.
- Support a network of Approved Contractors on site to ensure installation is per installation guide and training center methodologies.
- Encourage technical best practice ethos within the Approved Contractor network.
- Work as part of a regional management team to deliver business targets using set KPIs.
- Complete appropriate health and safety risk assessments prior to accessing any roof environment.
- Follow up automated project status CRM alerts.
- Compile project information (surveys, inspections, complaints) to forward to the sales team.
- Support and contribute to customer service and product development initiatives.
- Inspect, audit, and sign off live projects in line with a range of project guarantees.
- Respond to customer complaints by conducting a first site inspection.
- Management of your weekly, monthly diary in respect of regional site visits, liaising with the team planner daily.
- Representing the business to the highest level during site surveys, meetings, or trade shows.
- Undertake any training courses, which the company deems suitable and/or necessary.
- Providing holiday and sickness cover when required.
- Attending site meetings.
- Other ad hoc duties as and when required.
Requirements:
- Experience in the industrial/commercial metal pitched roof environment with hands-on product installation is essential.
- Product experience including gutter linings, cut edge corrosion systems, roof coatings, roof lights, and fixings is essential.
- Basic flat roofing knowledge is ideal.
- IT literate, iPad, Microsoft Office applications.
- Clean UK driving license.
- Comfortable with driving/long journeys.
- Comfortable with spending the occasional night away from home as required.
- A good communicator with strong interpersonal skills.
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