Technical Services Manager

2 days ago


Oxford, Oxfordshire, United Kingdom First Military Recruitment Full time

Job Summary:

We are seeking a highly skilled and experienced Technical Services Manager to join our team at First Military Recruitment. As a Technical Services Manager, you will be responsible for supporting our Approved Contractors and Specifiers in the Southern region, providing technical expertise and guidance to ensure successful project delivery.

Key Responsibilities:

  • Undertake site surveys and gutter lining design to support specification generation and quotations by the sales team.
  • Manage and develop contractor relationships, providing regular phone, site, and technical support.
  • Work alongside a dedicated Business Development Manager to maximize business opportunity within the Southern region.
  • Carry out detailed site surveys on behalf of clients.
  • Support a network of Approved Contractors on site to ensure installation is per installation guide and training center methodologies.
  • Encourage technical best practice ethos within the Approved Contractor network.
  • Work as part of a regional management team to deliver business targets using set KPIs.
  • Complete appropriate health and safety risk assessments prior to accessing any roof environment.
  • Follow up automated project status CRM alerts.
  • Compile project information (surveys, inspections, complaints) to forward to the sales team.
  • Support and contribute to customer service and product development initiatives.
  • Inspect, audit, and sign off live projects in line with a range of project guarantees.
  • Respond to customer complaints by conducting a first site inspection.
  • Management of your weekly, monthly diary in respect of regional site visits, liaising with the team planner daily.
  • Representing the business to the highest level during site surveys, meetings, or trade shows.
  • Undertake any training courses, which the company deems suitable and/or necessary.
  • Providing holiday and sickness cover when required.
  • Attending site meetings.
  • Other ad hoc duties as and when required.

Requirements:

  • Experience in the industrial/commercial metal pitched roof environment with hands-on product installation is essential.
  • Product experience including gutter linings, cut edge corrosion systems, roof coatings, roof lights, and fixings is essential.
  • Basic flat roofing knowledge is ideal.
  • IT literate, iPad, Microsoft Office applications.
  • Clean UK driving license.
  • Comfortable with driving/long journeys.
  • Comfortable with spending the occasional night away from home as required.
  • A good communicator with strong interpersonal skills.


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