E-commerce Operations Specialist

1 week ago

London, Greater London, United Kingdom Historic Royal Palaces Full time
About the Role

Historic Royal Palaces is seeking a skilled E-commerce Operations Specialist to support the E-commerce Trading Manager in running our online gift shop. The successful candidate will be responsible for preparing GA4 and Excel reports, conducting trade analysis, and presenting findings. They will also be responsible for updating the shop's website using Magento2 content management system, preparing social media posts and newsletter emails, writing product copy, and replying to customer queries.

Key Responsibilities

Preparing GA4 and Excel reports
Conducting trade analysis and presenting findings
Updating the shop's website using Magento2 content management system
Preparing social media posts and newsletter emails
Writing product copy
Replying to customer queries

Requirements

The ideal candidate will have a professional experience using content management system, email marketing platform, social media, CSS, HTML, GA4 and other Google E-commerce tools. They will also have a good understanding of website design principles and UX. Strong communication skills and a collaborative attitude are essential as the role will involve close cooperation with our Warehouse, Buying and Merchandising, Marketing, Systems and Customer Service teams.

Benefits

Historic Royal Palaces offers a range of benefits, including hybrid working, enhanced holiday entitlement, generous Employer's Pension Contribution, annual pay review and bonus, critical illness cover, income replacement scheme and life assurance, family-friendly policies and benefits, and staff discounts and membership to all palaces.

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