Customer Service Director
7 days ago
About Us
Listers, a leading CUPRA dealership based in Worcester, is seeking a high-achieving Aftersales Manager to join our team.
Job Summary
We are looking for a skilled and experienced professional to lead our aftersales department. The successful candidate will be responsible for ensuring that our customers receive the best possible service experience.
About the Role
This is an exciting opportunity to work with a reputable dealership and contribute to our mission of exceeding customer expectations. As a key member of our team, you will be responsible for managing the aftersales department, including overseeing sales, customer satisfaction, and operational efficiency.
Responsibilities
- Lead the Aftersales Department: Manage a team of professionals to deliver exceptional customer service and drive sales growth.
- Develop and Implement Strategies: Create and execute plans to improve customer satisfaction, increase sales, and enhance operational efficiency.
- Collaborate with Cross-Functional Teams: Work closely with other departments to ensure seamless communication and effective problem-solving.
- Monitor Performance Metrics: Track key performance indicators (KPIs) to measure success and identify areas for improvement.
Requirements
- Proven Leadership Experience: Minimum 2 years of management experience in a related field.
- Excellent Communication Skills: Ability to effectively communicate with customers, colleagues, and stakeholders at all levels.
- Results-Oriented: Strong track record of achieving sales targets and improving customer satisfaction.
What We Offer
Listers offers a competitive salary package, including:
- Salary: £60,000 - £80,000 per annum, depending on experience.
- Bonus Scheme: Eligible for a performance-based bonus.
- Ongoing Training and Development: Access to industry-leading training and development programs.
- Collaborative Work Environment: Opportunity to work with a talented and dedicated team.
-
Customer Support Director
2 weeks ago
Worcester, Worcestershire, United Kingdom Next Generation Full timeJob Title: Customer Support DirectorLocated in Worcester, we are seeking a Customer Support Director to lead our team and drive customer satisfaction.The estimated salary for this role is £31,500 per annum.We offer a range of benefits, including 25 days holiday, a company pension scheme, free onsite parking, and opportunities to attend company events.This...
-
Customer Experience Director
2 weeks ago
Worcester, Worcestershire, United Kingdom Travelodge Hotels Limited Full timeJob Title: Customer Experience Director">About Us: Travelodge Hotels Limited is a leading hospitality company with over 600 hotels across the UK, Spain and Ireland.">Salary: £27,000 per annum, with an annual bonus up to 13% by achieving KPI targets.">Job Description:">We are seeking a highly skilled and experienced Customer Experience Director to join our...
-
Sales and Service Director
5 days ago
Worcester, Worcestershire, United Kingdom Listers Full timeJob DescriptionWe are seeking an experienced Sales and Service Director to join our team at Listers in Worcester. As a key member of our leadership team, you will be responsible for driving business growth and improving customer satisfaction through effective sales and marketing strategies.The successful candidate will have a proven track record of managing...
-
Customer Experience Director
2 weeks ago
Worcester, Worcestershire, United Kingdom Costa Coffee Full timeCosta Coffee seeks a Customer Experience Director to drive excellence in our Retail Operations team in Worcester City Centre.Job Description:This key leadership position demands a proven track record in customer-focused leadership, combined with exceptional communication and analytical skills. As a Customer Experience Director, your primary goal will be to...
-
Service Team Director
3 weeks ago
Worcester, Worcestershire, United Kingdom Motorsport-Total GmbH Full timeAbout Our BusinessWe're Motorsport-Total GmbH, the UK's leading retailer of motoring and cycling products and services. We're dedicated to providing an exceptional customer experience and delivering high-quality services to our customers.About the RoleWe're seeking an experienced Service Team Director to join our team. This is a challenging and rewarding...
-
Restaurant Service Director
3 days ago
Worcester, Worcestershire, United Kingdom PART & COMPANY Ltd Full timePART & COMPANY Ltd is seeking a highly motivated and experienced Executive Chef Manager to join our team in Worcestershire. As a Restaurant Service Director, you will be responsible for leading our dining room team and driving high-end hospitality.The ideal candidate will have a strong background in high-end restaurants, excellent leadership skills, and a...
-
Director of Service Delivery
2 days ago
Worcester, Worcestershire, United Kingdom Austin Fraser Full timeAustin Fraser is currently seeking a skilled Director of Service Delivery to join their dynamic team in Worcester.Job Description:This is an exciting opportunity for a results-driven professional to lead the Operations Team and drive exceptional service delivery, while ensuring high standards of performance and customer satisfaction.Main...
-
Director of Sales and Customer Satisfaction
1 week ago
Worcester, Worcestershire, United Kingdom Listers Full timeSales Director OpportunityListers Volkswagen in Worcester is seeking a highly skilled and experienced sales director to join its team.The successful candidate will have a strong background in sales leadership and a proven track record of driving growth and profitability.This is an exciting opportunity for someone who wants to take their career to the next...
-
Customer Service Director
2 weeks ago
Worcester, Worcestershire, United Kingdom Premier Inn Limited Full time**Our Hotel**Premier Inn Limited's Hitchin Town Centre Premier Inn is a modern hotel that offers a warm and welcoming atmosphere. With comfortable rooms, delicious food, and excellent amenities, we provide a perfect base for exploring Hitchin and the surrounding area.As a Duty Manager, you'll have the opportunity to work with a diverse range of guests and...
-
Service Team Development Director
2 weeks ago
Worcester, Worcestershire, United Kingdom CV Library Full timeJob Opportunity: Service Team Development DirectorCV Library is looking for a highly experienced Service Team Development Director to lead our Field Service team in the South West, Wales and Midlands region, with an ideal candidate based in Gloucester/Kidderminster area.About the Role: The successful candidate will be responsible for driving the growth and...
-
University Food Service Director
2 weeks ago
Worcester, Worcestershire, United Kingdom Chartwells Full timeJob Title: University Food Service DirectorAbout ChartwellsWe are Chartwells, the leading provider of catering and support services to the education sector, focusing on helping those in education build strong bodies, sharp minds, and lead long healthy lives. Every week, we serve millions of nutritious and delicious meals to pupils and students in primary and...
-
Café Business Director
1 week ago
Worcester, Worcestershire, United Kingdom C2 Recruitment Full timeCafé Business Director JobWe are seeking an experienced Café Business Director to lead our restaurant business in the UK. As a Café Business Director, you will be responsible for ensuring the financial profitability of the restaurant, while maintaining excellent customer service and leading a motivated team.The ideal candidate will have experience within...
-
Clinical Service Director
2 weeks ago
Worcester, Worcestershire, United Kingdom Herefordshire & Worcestershire Health and Care NHS Trust Full timeJob DescriptionThe Clinical Service Director will play a key role in the leadership team of Herefordshire and Worcestershire Health and Care NHS Trust. This is an exciting opportunity for an experienced leader to shape the clinical element of the Reablement service.The successful candidate will have significant postgraduate leadership experience, with a...
-
Customer Service Representative
3 months ago
Worcester, Worcestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Worcester, United Kingdom.Key Responsibilities:Provide exceptional customer service via phone, email, and chat, resolving queries efficiently and escalating when necessary.Offer accurate product and service information,...
-
Customer Service Associate
4 weeks ago
Worcester, Worcestershire, United Kingdom Naylor's Equestrian Llp Full timeAbout the RoleWe are looking for a highly motivated and customer-focused individual to join our team as a Customer Service Associate. The successful candidate will be responsible for maintaining high levels of customer satisfaction and driving sales growth through excellent customer service skills.
-
Customer Service Representative
2 months ago
Worcester, Worcestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. The ideal candidate will have excellent communication and problem-solving skills, with the ability to handle high-volume queries while maintaining attention to detail.Responsibilities:Provide accurate information regarding products and services.Resolve...
-
Customer Service Lead
2 weeks ago
Worcester, Worcestershire, United Kingdom Bromford Full timeBromford is seeking a talented Customer Service Lead to join its Income Management team in Worcestershire. As a key member of our team, you will be responsible for leading a team of customer service representatives, providing expert guidance on income collection and maximisation, and developing relationships with customers.You will work closely with our...
-
Customer Service Representative
2 months ago
Worcester, Worcestershire, United Kingdom beBee Professionals Full time £25,000 - £35,000At beBee Professionals in Worcester, we are looking for talented individuals to fill Customer Service Representative roles. As a valued member of our team, you will be responsible for providing exceptional customer service and supporting our operational success.Key Responsibilities:Engage with customers to provide service and support.Participate in all...
-
Customer Service Representative
2 months ago
Worcester, Worcestershire, United Kingdom beBee Professionals Full time £20,000 - £25,000We are seeking a highly skilled and customer-focused Sales and Service Advisor to join our team in Worcester, United Kingdom. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide exceptional customer service and assist customers...
-
Customer Service Representative
1 week ago
Worcester, Worcestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000About the RoleWe are seeking an experienced Customer Service Advisor to join our team in Worcester, United Kingdom. As a key member of our customer-facing team, you will be responsible for providing exceptional service and support to our clients.ResponsibilitiesHandle customer inquiries via phone, email, and chat.Provide accurate product and service...