Resident Liaison Associate

2 weeks ago


Evesham, Worcestershire, United Kingdom Blue Octopus Recruitment Ltd Full time

We are a modern, dynamic and flexible social business seeking a dedicated Resident Liaison Officer to join our Asset Investment team in Evesham.

The ideal candidate will have excellent communication and organisational skills, with the ability to manage multiple tasks while maintaining a customer-focused approach. You should be a collaborative team player, experienced in working with customers, contractors and other agencies, and proactive in solving issues.

Key responsibilities include liaising with residents and contractors, managing customer enquiries, ensuring high levels of satisfaction, and representing the customer voice in project progress meetings.

This role involves providing efficient, proactive customer liaison and administrative support for planned, energy efficiency, and cyclical works.

You will also assist with data monitoring, handle complaints, and maintain accurate records to support the team's success.

We offer a comprehensive benefits package including flexible working, holiday buying and selling scheme, a day off for your birthday or annual celebration, life assurance, health cash plan, company contribution to mindfulness and fitness, online discount, funded training, and paid volunteering leave.



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