Business Liaison Officer
3 days ago
We are seeking a dedicated Resident Liaison Officer to join our Asset Investment team at Blue Octopus Recruitment Ltd.
The role involves liaising with residents and contractors, managing customer enquiries, ensuring high levels of satisfaction, and representing the customer voice in project progress meetings.
A key aspect of this position is assisting with data monitoring, handling complaints, and maintaining accurate records to support the team's success.
Key Responsibilities- Liaise with residents and contractors to resolve issues and improve services
- Manage customer enquiries and provide timely responses
- Ensure high levels of customer satisfaction through effective communication and issue resolution
- Represent the customer voice in project progress meetings
- Assist with data monitoring and maintain accurate records
- Handle complaints and provide suitable resolutions
We are looking for a collaborative team player with experience in working with customers, contractors, and other agencies. The ideal candidate should be proactive in solving issues and have excellent communication skills.
Experience in customer service, resident liaison, or a related field is highly desirable.
BenefitsThis role offers a comprehensive benefits package including:
- Flexible working arrangements
- Holiday buying and selling scheme
- A day paid leave for your birthday or annual celebration
- 2 days paid leave to help with a house move once you have completed your probationary period
- Life assurance
- Health cash plan, which includes a range of treatments, including dental treatment, physiotherapy, consultation, and 24-hour free confidential helpline
- Discounted gym membership, fitness classes, or mindfulness apps
- Online discounts with retail shops, supermarkets, cinema, insurance, and holidays
- Funded training and sponsored qualifications
- 2 days paid volunteering leave per year
We estimate the salary for this role to be around £32,500 per annum, depending on experience.
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