Customer Service Coordinator

2 days ago


Evesham, Worcestershire, United Kingdom CV-Library Full time

Rooftop Housing Group is seeking a skilled Resident Liaison Officer to join its Asset Investment team in Evesham, Worcestershire. The successful candidate will be responsible for liaising with residents and contractors, managing customer enquiries, and ensuring high levels of satisfaction.

Key Responsibilities
  • Liaise with residents and contractors to ensure effective communication and collaboration
  • Manage customer enquiries and respond to concerns in a timely and professional manner
  • Represent the customer voice in project progress meetings to ensure their needs are met
  • Assist with data monitoring to track progress and identify areas for improvement
  • Handle complaints and resolve issues promptly and fairly
Our Benefits
  • A competitive salary of £16,695 per annum (FTE £23,331 per annum) plus generous benefits package
  • Flexible working hours to suit your lifestyle and work style
  • Opportunities for funded training and sponsored qualifications to enhance your skills and career prospects
  • Access to a health cash plan with a range of treatments including dental care and physiotherapy


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