Residential Property Coordinator

5 days ago


Evesham, Worcestershire, United Kingdom Churchill Estates Management Ltd Full time

About the role


Churchill Estates Management Ltd are seeking an exceptional Lodge Manager for our retirement development. As a critical member of our team, you'll be responsible for coordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.


You'll be the trusted, 'go-to' person on-site, managing both the maintenance of the property and providing a first-class service to Owners. This autonomous role requires a person who loves working with people, with a background in administration and customer service. You'll be happy working alone and independently, using your own initiative.


About you


This position is ideally suited to individuals with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work 'front of house' and is focused on providing a first-class customer service with excellent administration skills.


With a passion for excellent customer service, you'll have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure.


Key responsibilities



  • Manage the maintenance of the property and provide a first-class service to Owners
  • Coordinate the development and related activities, making a positive difference to the lives of our Home Owners
  • Work autonomously, using your own initiative to resolve issues and make decisions
  • Provide excellent customer service, with a focus on meeting the needs of our Home Owners
  • Manage contractors, scheduling maintenance and completing health and safety checks
  • Organise activities and events for Owners, ensuring a happy and fulfilling lifestyle

Requirements



  • Experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors
  • Excellent administration skills, with a focus on providing a first-class customer service
  • A passion for excellent customer service, with an outgoing and friendly personality
  • Good judgement and the ability to be calm under pressure
  • Ability to work autonomously, using your own initiative to resolve issues and make decisions

What we offer



  • Annual holiday entitlement of 24 days + Bank Holidays
  • A day off on your Birthday
  • Life Assurance
  • Eye Care reimbursement
  • Colleague Introduction reward scheme
  • Professional development and qualifications
  • Thorough induction and ongoing training

How to apply


If you're passionate about providing a high-quality service to our Home Owners, please submit your application today. We look forward to hearing from you.


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