Business Support Specialist

3 weeks ago


Ipswich, Suffolk, United Kingdom WTW Full time

Job Summary:

As a Business Support Specialist at WTW, you will play a vital role in delivering high-quality claims service to our clients. This position requires a strong understanding of the insurance industry and claims handling processes.

Key Responsibilities:

  • Claims Management: Handle a small allocation of low-level claims, ensuring timely and accurate resolution.
  • Technical Knowledge: Develop and maintain expertise in insurance industry and claims handling processes.
  • KPI/SLA Management: Monitor and manage key performance indicators and service level agreements to ensure delivery of pre-defined service standards.
  • Financial Management: Comply with WTW financial processes and adhere to reserving processes within given authority.
  • Client Management: Provide day-to-day client support, adhering to WTW values and service standards.
  • Quality Management: Understand and comply with audit processes, contributing to continuous improvement.

Requirements:

  • Strong understanding of insurance industry and claims handling processes.
  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment and manage multiple priorities.
  • Strong analytical and problem-solving skills.


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