Business Support Specialist
3 weeks ago
Job Summary:
As a Business Support Specialist at WTW, you will play a vital role in delivering high-quality claims service to our clients. This position requires a strong understanding of the insurance industry and claims handling processes.
Key Responsibilities:
- Claims Management: Handle a small allocation of low-level claims, ensuring timely and accurate resolution.
- Technical Knowledge: Develop and maintain expertise in insurance industry and claims handling processes.
- KPI/SLA Management: Monitor and manage key performance indicators and service level agreements to ensure delivery of pre-defined service standards.
- Financial Management: Comply with WTW financial processes and adhere to reserving processes within given authority.
- Client Management: Provide day-to-day client support, adhering to WTW values and service standards.
- Quality Management: Understand and comply with audit processes, contributing to continuous improvement.
Requirements:
- Strong understanding of insurance industry and claims handling processes.
- Excellent communication and interpersonal skills.
- Ability to work in a team environment and manage multiple priorities.
- Strong analytical and problem-solving skills.
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