Tech Support Specialist
4 weeks ago
We are seeking a skilled Tech Support Specialist to join our team at Skillsbay Limited. As a Tech Support Specialist, you will be responsible for providing technical support, troubleshooting, and printer support to internal and external stakeholders. You will also be responsible for effective communication and collaboration with team members and clients.
Key Responsibilities:
- Provide technical support and troubleshooting for Windows and MAC products
- Offer printer support and customer service to internal and external stakeholders
- Collaborate with team members and clients to ensure effective communication and project delivery
- Work in a fast-paced environment to resolve technical issues and meet project deadlines
Requirements:
- 5 years of experience supporting Windows products
- 3 years of experience supporting MACs
- Service Now exposure – 2 years
- Strong customer service and communication skills
- Ability to effectively collaborate and work in a team
- Experience in the IT industry or related field
- Relevant certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, etc.
- Excellent problem-solving and analytical skills
- Attention to detail and ability to prioritize tasks
- SC Cleared
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Access to the latest technology and tools
How to Apply:
Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you
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