Tech Support Specialist

3 weeks ago


London, Greater London, United Kingdom Assala Energy Full time
Job Title: Tech Support Specialist

In this role, you will provide technical assistance to customers via phone, email, or in-person. Your responsibilities will include resolving technical issues, troubleshooting computer problems, and providing excellent customer service.

Key Responsibilities:
  • Provide technical support to customers via phone, email, or in-person
  • Resolve technical issues and troubleshoot computer problems
  • Provide excellent customer service
  • Document and track customer interactions
  • Collaborate with internal teams to resolve complex issues
  • Stay up-to-date with new technologies and software
  • Adhere to company policies and procedures
  • Meet or exceed customer satisfaction targets
  • Participate in ongoing training and development
  • Contribute to a positive and inclusive team culture
  • Support company goals and objectives


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