IT Support Specialist

4 weeks ago


London, Greater London, United Kingdom Lyon Tech Full time

IT Service Desk Engineer Role at Lyon Tech

We are seeking a skilled IT Service Desk Engineer to join our team at Lyon Tech, a managed IT services provider to the creative sector based in central London. As a Service Desk Engineer, you will be responsible for providing unparalleled service excellence to our clients across the UK.

Key Responsibilities:

  • Supporting Windows Workstations and Microsoft software (Office, Exchange, Active Directory, Server etc.)
  • Understanding of the Network Stack (TCP/IP)
  • Experience with Microsoft 365 Exchange, Microsoft SharePoint Online, Google Apps
  • Supporting macOS software (Office, macOS, Open Directory, ServerOS) and macOS hardware knowledge is advantageous
  • Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous but not a deal breaker
  • Experience of working on client site, supporting users in person

Requirements:

  • Minimum 2+ years of working with an IT managed service provider
  • Keen and fast learner, enthusiastic about helping users
  • Confident communication skills across phone, email and face-to-face
  • Working hours will be 40 hours a week during standard business hours (Monday – Friday, between 9am – 6pm UK time)
  • 22 days' annual leave + Bank Holidays - increasing up to 25 days over the first 5 years of service
  • Monthly team events out of the office
  • Continual professional development plans

About Lyon Tech

Lyon Tech is a managed IT services provider to the creative sector based in central London. We currently serve over 5000 users and 100+ companies based over 15 countries.


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