Tech Support Specialist

2 weeks ago


London, Greater London, United Kingdom Skillsbay Limited Full time
Job Description:

We are seeking a skilled Tech Support Specialist to join our team at Skillsbay Limited. As a Tech Support Specialist, you will be responsible for providing technical support, troubleshooting, and printer support to internal and external stakeholders. You will also be responsible for effective communication and collaboration with team members and clients.

Key Responsibilities:
  • Provide technical support and troubleshooting for Windows and MAC products
  • Offer printer support and customer service to internal and external stakeholders
  • Collaborate with team members and clients to ensure effective communication and project delivery
  • Utilize Service Now to manage and resolve technical issues

Requirements:
  • 5 years of experience supporting Windows products
  • 3 years of experience supporting MACs
  • 2 years of experience with Service Now
  • Strong customer service and communication skills
  • Ability to effectively collaborate and work in a team
  • Relevant certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, etc.

Working Environment:
This is a 6-month contract, full-time on-site role located in the London Area, United Kingdom. IR35 status: 'Outside'

About Us:
Skillsbay Limited is a digital transformation consultancy based in the London Area, United Kingdom. With over 20 years of delivering digital solutions to large organizations and nonprofits, our client specializes in delivering tangible outcomes-based transformations in highly complex public sector environments. Our team of over 100 permanent staff and a wider resource pool of 800 subject matter experts work collaboratively to provide the skills and knowledge required for each project. We are committed to delivering high-quality service and have established long-term relationships with our associates and clients.

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